Can't purchase anything on xbox one due to privacy settings

Discus and support Can't purchase anything on xbox one due to privacy settings in XBoX Games and Apps to solve the problem; I bought an Xbox One few months ago and had trouble purchasing DLCs but didn't really bother about it that much. Now that the new Exo Zombies from Call... Discussion in 'XBoX Games and Apps' started by Zephyr159, Jan 30, 2015.

  1. Zephyr159
    Zephyr159 Guest

    Can't purchase anything on xbox one due to privacy settings


    I bought an Xbox One few months ago and had trouble purchasing DLCs but didn't really bother about it that much. Now that the new Exo Zombies from Call of Duty came out , i really wanted to buy and play it with my friends but it says that i have to change
    my privacy settings to adult settings to be able to purchase any DLCs. I am able to purchase anything without restrictions on my Xbox 360...

    I googled for solutions but all it says is to use an adult account to change the child settings. The problem is that there is no adult account that i knew of on my xbox one. There is one called "adh" in my xbox one family which i had no memory of creating
    it.

    I really wanted that that Zombie DLC add on.... Please don't make me regret buying an Xbox One.

    :)
     
    Zephyr159, Jan 30, 2015
    #1
  2. Is the store working

    That is usually due to a setting in Privacy and Online Safety Settings: Troubleshoot Changing Online Safety or Privacy Settings on Xbox One

    Purchasing through Xbox One console or on the website Xbox.com is essentially the same method for Xbox 360 backwards compatible games, so make sure the settings for that are correct to allow you to make purchases.
     
    PalmettoBling, Jan 30, 2015
    #2
  3. Can't change privacy & online settings, can't purchase anything

    So on my Xbox one I can't buy anything, only free content. It always tells me to change my privacy & online settings and it doesn't even let me. Even though I can get free content I can't even download my old minecraft skins for free. I'm able to purchase
    anything on my Xbox 360 but it doesn't work for Xbox one
     
    Arrive2Conquer, Jan 30, 2015
    #3
  4. PalmettoBling Win User

    Is the store working

    That is usually due to a setting in Privacy and Online Safety Settings: http://support.xbox.com/en-us/xbox-one/security/cannot-change-my-privacy-settings

    Purchasing through Xbox One console or on the website Xbox.com is essentially the same method for Xbox 360 backwards compatible games, so make sure the settings for that are correct to allow you to make purchases.
  5. Josh With Dosh Win User

    Xbox Game Chat

    This could be due to your privacy settings

    Have a look at this support guide:

    Privacy Settings
  6. XBF Leo G Win User

    XBOX Game Pass Parental Controls

    Hello UnknitBuzzard21,

    Thank you for posting on the Xbox forums. We understand that you are unable to purchase Xbox Game Pass on your son's account due to account restrictions. Is your son playing on an Xbox One or Xbox 360? A child account may have it's ability to
    purchase items restricted by a parent account. You must have a parent account and

    put the child account in a family. Once the child account has been added to the family, you can go to the

    online privacy & online safety settings
    with the parent account and allow the child to complete a purchase. After the purchase is completed, you can log back in to the online privacy & online safety settings with the parent account and restrict any purchases
    again. We hope this helps!
  7. M3tal Daz3 Win User

    Child Account cannot see Games from adult account

    To share games you should set the account that purchased the games as xbox home and the parental account should allow the child account through privacy settings

    You can't transfer profile stats from one account to another
  8. JosefLBohorquez Win User

    Can't log into Xbox live due to "Family Privacy settings"

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Cole

    These restrictions appears because you're using / you have a child account.
    In order to change your privacy settings you need to join to a family group where an adult exists and only an adult account can change your restrictions until you reach 18 or 21 years (depending on the adulthood established in your country)
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Can't purchase anything on xbox one due to privacy settings

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