Can't purchase anything on my Xbox one

Discus and support Can't purchase anything on my Xbox one in XBoX Sales and Promo to solve the problem; when trying to buy a game it loads then says there was an error processing your payment... 65f8c1e1-3a1e-426a-96e2-068fc4b20ae0 Discussion in 'XBoX Sales and Promo' started by dat wolfe, Dec 26, 2016.

  1. dat wolfe
    dat wolfe Guest

    Can't purchase anything on my Xbox one


    when trying to buy a game it loads then says there was an error processing your payment...

    :)
     
    dat wolfe, Dec 26, 2016
    #1
  2. Haar Verda Tal
    Haar Verda Tal Guest
    Can't purchase anything on Xbox One.

    So after signing off and signing back on and trying twice, after a wait of about 2 minutes, it worked. We'll see if this is a permanent fix.
     
    Haar Verda Tal, Dec 26, 2016
    #2
  3. Haar Verda Tal
    Haar Verda Tal Guest
    Can't purchase anything on Xbox One.

    So over the past few days I've tried to buy a few different things. I bought Injustice 2 about a week ago and that worked fine. But since then everything I've tried to purchase, ranging from the microtransactions in Injustice 2 to State of Decay: Year-One
    Survival Edition, hasn't worked. Every time I try to purchase something, I hit "Buy" and it says "Working..." before the screen turns dark like the overlay for the "how do you want to pay for this" window is about to pop up, but it never does. Instead the
    screen brightens back up after a moment, and it simply says "Working..." indefinitely.

    I've tried hard resetting my Xbox, unplugging it for extended periods of time, and resetting my router and modem, but none of this works.
     
    Haar Verda Tal, Dec 26, 2016
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    Can't purchase anything on my Xbox one

    Hey there -

    Sorry to hear about that. You'll want to reach out to
    phone or chat support     directly for further assistance with billing related issues. We are unable to assist with account/billing issues here on the public facing forums.

    Thanks for understanding. Can't purchase anything on my Xbox one :)
     
    Miss Bijoux, Dec 27, 2016
    #4
  5. Miss Bijoux Win User

    Can't purchase anything on my Xbox one

    Hey there -

    Sorry to hear about that. You'll want to reach out to
    phone or chat support     directly for further assistance with billing related issues. We are unable to assist with account/billing issues here on the public facing forums.

    Thanks for understanding. :)
  6. Haar Verda Tal Win User

    Can't purchase anything on Xbox One.

    So after signing off and signing back on and trying twice, after a wait of about 2 minutes, it worked. We'll see if this is a permanent fix.
  7. Mister Maka Win User

    Can't purchase anything

    Hey there!

    Can you clarify which console and game you're having trouble making in-game purchases from? Depending on the game, the issue may be best to reach out to the publisher in regards to. Let us know :)
  8. II xOzone II Win User

    Cannot add child to XBOX One - says already belongs to a family- but WHAT family??

    I can't purchase anything that cost money on the One but its fine on 360... support told me to sign in with my parental account MY PARENTS ARE OLD THEY DONT PLAY XBOX!
  9. DominumStige Win User

    can't purchase anything from the xbox one store

    Hi!

    Recently, there was an update for the Store app on consoles. Please check that you have successfully updated.

    Alternatively, you can still use the page with your browser after logging in with your profile: https://www.xbox.com/en-US/games/xbox-one
Thema:

Can't purchase anything on my Xbox one

Loading...

  1. Can't purchase anything on my Xbox one - Similar Threads - Can't purchase anything

  2. Can't access games I have purchased.

    in XBoX Accessibility
    Can't access games I have purchased.: Hello, I'm trying to access games that I had previously purchased under my late husbands xbox account. When my husband passed away we were able to access the games, but as time has passed and I'm...

  3. Why can't I get a refund on the wrong version of a game purchase?

    in XBoX Games and Apps
    Why can't I get a refund on the wrong version of a game purchase?: I gifted Halo MCC to my dad for Father's Day and he was able to redeem the code and install the game on his Xbox series X, but when he goes to open the game it gives the error code 0x803f8007. The...

  4. Purchased Minecraft for my kid, but she can't play multiplayer

    in XBoX Accessibility
    Purchased Minecraft for my kid, but she can't play multiplayer: Since her computer is under parent control, an email sent out to my account for requesting the following Minecraft for PC. Minecraft: Java & Bedrock Edition for PC I made the payment and she...

  5. Have Game Pass Console, but can't play online games I've purchased.

    in XBoX on Windows
    Have Game Pass Console, but can't play online games I've purchased.: I downgraded from Game Pass Ultimate to Game Pass Console, and now xbox won't let me play games I purchased on- line. Like Call of Duty or Dead by Daylight. It keeps directing me to get GamePass...

  6. I can't recover the code I purchased for Minecraft.

    in XBoX Accessibility
    I can't recover the code I purchased for Minecraft.: I haven't played Minecraft in 2 days. f8bce78a-0083-479b-a7a4-0207df41ed20

  7. Why can't I purchase Fortnite crew from the tab on Fortnite?

    in XBoX on Windows
    Why can't I purchase Fortnite crew from the tab on Fortnite?: I've tried to buy Fortnite crew directly from Fortnite, and I keep getting an error that says "Oops. Not sure what happened there. Please try again later." I can purchase anything else just fine,...

  8. Why can't I use my gamepass ultimate to download and play games? It prompts me to purchase...

    in XBoX Accessibility
    Why can't I use my gamepass ultimate to download and play games? It prompts me to purchase...: Why can't I use my gamepass ultimate to download and play games? It prompts me to purchase game pass when I click on a game to download. e1986801-7eac-42b1-97f3-456f6054673d

  9. Why Can't I Purchase MInecraft?

    in XBoX Accessibility
    Why Can't I Purchase MInecraft?: I have been trying countless times to purchase the Minecraft: Java Edition/Bedrock Edition bundle on the Minecraft website but to no avail. It easily has to be one of the most frustrating and...

  10. Can't get kids access to Minecraft Java on their PCs with my purchased Minecraft Java...

    in XBoX Games and Apps
    Can't get kids access to Minecraft Java on their PCs with my purchased Minecraft Java...: I can't get MINECRAFT to play on my kid's computers. It keeps asking for another $29.99 per account even though we are all linked under the Microsoft Family App. This is extremely frustrating....