can't play/start any of the games i bought online (xbox one x)

so i can't play/start any of the games i bought online. whenever i try, it says that the account that made the purchase must be signed in. i'm a 100% sure that those games were bought on my account but i cant play them. so my account is on a friends xbox
set as home account. and he is able to play the games i bought. also, i cant open the store. neither on my pc in the xbox app. it just wont load any of the games.

if someone has any suggestions i would much appriciate it.

:)

 

Can't access mulitiplayer

I bought my xbox one x today, and i can't play any multiplayer games online. It says my account doesn't have multiplayer priviliges. I redeemed the 14 day trial for xbox live gold and bought a month. But i still can't play online? what can i do? my settings
are set to allow multiplayer, and i'm using an adult account.

 

Diablo 3 x-box live connections problem

hay,

i bought today diablo 3 and i can't play online...

when i start diablo 3, x-box live disconnect automaticly, can anybody help me?

 

Hey Cardo thanks for bringing this issue to us!

We suggest trying to
remove and re-add the profile to the console since the issue seems to be on the profile itself. Give it a shot and let us know how it goes!

 

SAME HERE!help,ive bought both the games and the XBOX LIVE..frustating at most

 

Also ladies and gents it has come to our attention we are experiencing a Service Alert that could also be affecting these services. Check out our

Xbox Live Service Status page and click on the Notify Me to stay in touch!

 

There was a problem on xbox servers give it a hard reset and try again

 

Still wont let me play games tried the hard reset and signed out of the profile. Is it not working because the xbox im using isent my home xbox? Or is it because of the new update?

 

Hey there BruceHarback,

It could be, if you're trying to play offline.

If you do have the same issue, then you might want to try a soft reset of the console.

It's the best next troubleshooting step if the previously posted troubleshooting steps didn't help.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue

Thanks