Can't play some games

Heya!

If you sign in on you accounts
Xbox 360 game history are you able to locate those titles?

If you are not this would mean that your account did not redeem the games via Games with Gold and you would need to use Game Pass or purchase the titles to have access.

If you are able to locate the titles let's have you
remove your account from the Xbox One console, power down and unplug it for about 5 mins, then power back on and sign in.

Post back and let us know how that goes!

I did what you recommended. It did not fix the issue. The games I cannot play on my xbox one backwards compatibility (for xbox 360) that I believe I got when free are Gears of War Judgement, and Tekken Tag Tournament 2. I would
have never downloaded these unless they were free. However, that is less of the issue. Sunset Overdrive is a game I distinctly remember downloading when available through games with gold. Brothers: a Tale of Two sons as well. Both of these are
unplayable now without the Xbox game pass. The reason I consider the game pass to blame, is because I have several other games with gold games that I can play. The games I can still play aren't available through the game pass: example being Earthlock: Festival
of Magic.





Thank you for your time.

Heya!

If you sign in on you accounts
Xbox 360 game history are you able to locate those titles?

If you are not this would mean that your account did not redeem the games via Games with Gold and you would need to use Game Pass or purchase the titles to have access.

If you are able to locate the titles let's have you
remove your account from the Xbox One console, power down and unplug it for about 5 mins, then power back on and sign in.

Post back and let us know how that goes!

Heya!

If you sign in on you accounts
Xbox 360 game history are you able to locate those titles?

If you are not this would mean that your account did not redeem the games via Games with Gold and you would need to use Game Pass or purchase the titles to have access.

If you are able to locate the titles let's have you
remove your account from the Xbox One console, power down and unplug it for about 5 mins, then power back on and sign in.

Post back and let us know how that goes!

I did what you recommended. It did not fix the issue. The games I cannot play on my xbox one backwards compatibility (for xbox 360) that I believe I got when free are Gears of War Judgement, and Tekken Tag Tournament 2. I would
have never downloaded these unless they were free. However, that is less of the issue. Sunset Overdrive is a game I distinctly remember downloading when available through games with gold. Brothers: a Tale of Two sons as well. Both of these are
unplayable now without the Xbox game pass. The reason I consider the game pass to blame, is because I have several other games with gold games that I can play. The games I can still play aren't available through the game pass: example being Earthlock: Festival
of Magic.





Thank you for your time.

Thanks for that info.

Were you able to find the back compat titles on the link we shared? Let's also have you check your
commerce page for the Xbox One games.

If you are not able to locate them then the account you are signed in never owned those titles.

Post back and let us know what you find!

I've found some of the combat titles In the link shared, but none that are also on Xbox game pass.



I'm sorry, but I haven't found the title I'm describing listed in the commerce page. Unfortunately it's only my word, but I'm furious that I can't play Sunset overdrive anymore despite getting it when it was free games with gold. This "commerce
page" doesn't list any games with gold games I've acquired for Xbox one so I don't know why it would show Sunset Overdrive.

If those titles are on Game Pass and not appearing in your Back Compat games list this would mean that they were never purchased from Game Pass and would only be accessible with Game Pass or a purchase.



For the Sunset Overdrive issue, are you using an external hard drive by chance? Were you able to try the steps we posted in our first response?

Let us know!

Heya!

If you sign in on you accounts
Xbox 360 game history are you able to locate those titles?

If you are not this would mean that your account did not redeem the games via Games with Gold and you would need to use Game Pass or purchase the titles to have access.

If you are able to locate the titles let's have you
remove your account from the Xbox One console, power down and unplug it for about 5 mins, then power back on and sign in.

Post back and let us know how that goes!

I did what you recommended. It did not fix the issue. The games I cannot play on my xbox one backwards compatibility (for xbox 360) that I believe I got when free are Gears of War Judgement, and Tekken Tag Tournament 2. I would
have never downloaded these unless they were free. However, that is less of the issue. Sunset Overdrive is a game I distinctly remember downloading when available through games with gold. Brothers: a Tale of Two sons as well. Both of these are
unplayable now without the Xbox game pass. The reason I consider the game pass to blame, is because I have several other games with gold games that I can play. The games I can still play aren't available through the game pass: example being Earthlock: Festival
of Magic.





Thank you for your time.

Thanks for that info.

Were you able to find the back compat titles on the link we shared? Let's also have you check your
commerce page for the Xbox One games.

If you are not able to locate them then the account you are signed in never owned those titles.

Post back and let us know what you find!

Heya!

If you sign in on you accounts
Xbox 360 game history are you able to locate those titles?

If you are not this would mean that your account did not redeem the games via Games with Gold and you would need to use Game Pass or purchase the titles to have access.

If you are able to locate the titles let's have you
remove your account from the Xbox One console, power down and unplug it for about 5 mins, then power back on and sign in.

Post back and let us know how that goes!

I did what you recommended. It did not fix the issue. The games I cannot play on my xbox one backwards compatibility (for xbox 360) that I believe I got when free are Gears of War Judgement, and Tekken Tag Tournament 2. I would
have never downloaded these unless they were free. However, that is less of the issue. Sunset Overdrive is a game I distinctly remember downloading when available through games with gold. Brothers: a Tale of Two sons as well. Both of these are
unplayable now without the Xbox game pass. The reason I consider the game pass to blame, is because I have several other games with gold games that I can play. The games I can still play aren't available through the game pass: example being Earthlock: Festival
of Magic.





Thank you for your time.

Thanks for that info.

Were you able to find the back compat titles on the link we shared? Let's also have you check your
commerce page for the Xbox One games.

If you are not able to locate them then the account you are signed in never owned those titles.

Post back and let us know what you find!

I've found some of the combat titles In the link shared, but none that are also on Xbox game pass.



I'm sorry, but I haven't found the title I'm describing listed in the commerce page. Unfortunately it's only my word, but I'm furious that I can't play Sunset overdrive anymore despite getting it when it was free games with gold. This "commerce
page" doesn't list any games with gold games I've acquired for Xbox one so I don't know why it would show Sunset Overdrive.