Cant play some games

Hi there, did you try to power cycle your xbox by holding the xbox button for 10 second it will help refresh.

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

which platform are you playing? performed network tests on your device?

Unavailable, and i tried to fix it sometimes be moderate but not open at all , note i am from egypt so maybe its help u to help me

I have had this issue in the past it can have to do with the NAT in your home especially if your on a wireless net work make sure you have one router running at one time I know this sound simple but depending on your internet provider your modem may also
be a router and if your using a gaming router along side your modem router you will end up with a double NAT the simple solution is to make your second router a bridge router its in the router setting see if that helps

if you are use the same account you can't play.

but is that not the issue you need to check you're internet settings