Can't play Sims 4 although it worked

MagdaBoros · Apr 21, 2019

Hi everyone! I bought the Sims 4 game today and after a few hours of play, suddenly appeared the following text: "Apologize. our services isn't working properly at the moment. To check Xbox Live service status, go to https://support.xbox.com." What means
this and what shoud I do because my little one can;t play at all. I need a little help on this. Thanks.

:)

XBF Nestor S

Hey there Magda thanks for keeping in touch.

We apologize for the inconvenience this has caused but rest assured we are here to help, first things first we suggest
clearing out the consoles caches since when they get full might cause this type of errors.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNETno
progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

MagdaBoros

Thanks for the help. I took the two steps mentioned above.

After that I started the game under my profile and it seems to work.

Thanks again.

MagdaBoros

I cycled the console physically by unplugging the power cord. But the message is still there.

And appeared another question which is asking if I own the game? But I chekked the purchases and shows that the purchase is finished. I bought it today and it worked for a while.

Later, I had to change my debit card which I used to buy the game because it didn't work when I was out for shopping.

Could it be a problem?

XBF Javier R

Hello MagdaBoros,

We understand that you're experiencing an issue concerning an inability to launch and play the Sims 4 on your Xbox One console.

Our suggestion here, please attempt to power cycle the console as an attempt to refresh the console completely.

After doing so, ensure that the current network connection is not experiencing any errors.

Try this and let us know if this helps.

Best wishes!

XBF Nestor S

Hey there Magda,

We're glad to hear that everything was solved. We will be locking this post as resolved but pleasedon't
hesitate to Start
a New Threadif you have any questions or concerns.

Thank you for being a valued Xbox Member!

Can't play Sims 4 although it worked