Can't Play/Reinstall Game Purchased on my Xbox One Console

Discus and support Can't Play/Reinstall Game Purchased on my Xbox One Console in XBoX Games and Apps to solve the problem; A few weeks ago I purchased Dead Space on my Xbox One. The game itself worked fine until today when it gave me the error 0x803f8001. The console is... Discussion in 'XBoX Games and Apps' started by MR 5AUCY, Oct 24, 2018.

  1. MR 5AUCY
    MR 5AUCY Guest

    Can't Play/Reinstall Game Purchased on my Xbox One Console


    A few weeks ago I purchased Dead Space on my Xbox One. The game itself worked fine until today when it gave me the error 0x803f8001. The console is set as my home console and I was using the account that purchased the game. I've tried every tip given
    to me on the help screen and none of it worked. As my last resort, I've uninstalled Dead Space and tried to re-download it when it wouldn't give me the option to, acting as if I hadn't purchased it in the first place. Any ideas on how to fix this? Thanks

    :)
     
    MR 5AUCY, Oct 24, 2018
    #1
  2. Digital downloads over two XB1's

    What I did was set up the second Xbox, the one the other family members play on, as my 'Home' console. Everything I bought digitally, I bought and installed on that console first. I use the other Xbox One as my primary unit. As long as I'm connected online,
    I have access to all the games I purchased and installed on the 'Home' console. You will have to reinstall them all on the non-home unit obviously. But after that, you can play with anyone else on the other console on any multiplayer game you own and have
    installed on both. Hope this helps.
     
    Bryant theGiant, Oct 24, 2018
    #2
  3. Jurassic Park Evolution Graphics Problem

    Just just purchased and downloaded Jurassic Park evolution on my Xbox One. The graphics are so pixelated and distorted that I can't see to play the game. The trees in the jungle are just all jerky and glitching. Do I need to uninstall and reinstall? I play
    on a 4K TV and all the other games are fine. I've watched videos of this game and everything looks really nice. Anybody else having any issues with this?
     
    SnifflySmile908, Oct 24, 2018
    #3
  4. XBF Leonzo G
    XBF Leonzo G Guest

    Can't Play/Reinstall Game Purchased on my Xbox One Console

    Hello MR 5AUCY,

    Thank you for bringing this issue to our attention. We recommend
    checking the order history
    of the Microsoft account that purchased the game. Also, we recommend
    checking the account licenses to make sure Dead Space appears there. Once we confirm the transaction and license we can move forward with further troubleshooting. If the license
    or transaction does not appear, we recommend contacting the
    Xbox Support Team
    to further investigate the account. Be sure to let us know the results!
     
    XBF Leonzo G, Oct 24, 2018
    #4
  5. XBF Leonzo G Win User

    Can't Play/Reinstall Game Purchased on my Xbox One Console

    Hello MR 5AUCY,

    Thank you for bringing this issue to our attention. We recommend
    checking the order history
    of the Microsoft account that purchased the game. Also, we recommend
    checking the account licenses to make sure Dead Space appears there. Once we confirm the transaction and license we can move forward with further troubleshooting. If the license
    or transaction does not appear, we recommend contacting the
    Xbox Support Team
    to further investigate the account. Be sure to let us know the results!
  6. Bazajaytee Win User

    Can a downloaded game be played on two Xboxes at the same time?

    This won't work.

    Only one instance of Destiny (or any game) can be played at a time.

    If your colleague plays and you get home and start playing, it will kick your colleague out of game.

    This is a security feature as if it didn't exist, you could just put your Xbox One profile on a bunch of consoles and let groups of people play with one copy of the game.

    Your colleague would have to purchase the game too. If they buy the digital version there will be no download as it is already on the console.

    I have two Xbox One's in my household. One is mine and one is my wife's. Her profile is on both consoles and my profile is just on my own console. I can't play her game on my console while she is playing it on hers.

    Apps like Amazon etc can be run simultaneously though.
  7. f Tania f Win User

    Forza Motorsport 5

    Hi! I have the same problem. On november 22 i purchased my Xbox One with FM5, i installed the console, with the upgrade too. I was ready to play! I started the download of FM5 from Store, at the 17% of downloading the console says me, "You can start the
    game". So i started the game, did it something to the tutorial and after i closed the game to complete the download at 100%. After 10 HOURS of download, i restart the game and I cannot progress past the Drivatar introduction screen. When asked to press A to
    continue, the game closes and I end up at the dashboard. I have deleted and reinstalled three times the games (over 30 hours!), powered down the machine and nothing changes. I delete my account and re-download, but nothing. I think the problem is the saved
    game, this one is corrupted, because if i try to connect a guest account the game start right. Now, i can't delete the saved game from the cloud, so i can't play with FM5. But if i purchase a game (70 euros) and my saved game i corrupted again, i can't play
    at this game too with my account. This is a big problem!

    Sorry for my english, but it's not my language.
  8. Hordie Win User

    Xbox one license transfer questions

    Hey there!

    See link below for some additional digital licensing info. You can't play two games at once. You can have copies of the game installed on both consoles. Your "home" Xbox will allow you and anyone signed into the console the ability to play games you've purchased.
    With the Xbox that is not listed as your home Xbox, you will need to be signed in to the Xbox to play the games you've purchased. You cannot be signed into two consoles at the same time, so really you can't play two of the same game purchased with the same
    live account. Hope this helps!!!

    news.xbox.com/.../license

    http://support.xbox.com/en-US/xbox-one/games/digital-game-faq
  9. Bryant theGiant Win User

    Digital downloads over two XB1's

    What I did was set up the second Xbox, the one the other family members play on, as my 'Home' console. Everything I bought digitally, I bought and installed on that console first. I use the other Xbox One as my primary unit. As long as I'm connected online,
    I have access to all the games I purchased and installed on the 'Home' console. You will have to reinstall them all on the non-home unit obviously. But after that, you can play with anyone else on the other console on any multiplayer game you own and have
    installed on both. Hope this helps.
Thema:

Can't Play/Reinstall Game Purchased on my Xbox One Console

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