Can't play or install Minecraft

No issues with other games or programs.









Windows 10- version 1909

EDIT: Removed personally identifiable information (PII) from screenshot.

Hello Andrew Sharkas,

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

We understand that you are trying to play Minecraft and is unable to because of the issue on the game launcher. Let us check on this together and sort this out in timely manner.

We appreciate you have shared the troubleshooting you have perform to ensure you can play Minecraft. To better isolate your issue, we would like to ask for few questions:

1. Do you have issues launching other games?
   
2. Would you mind posting a screenshot of the issue? Please conceal any personal information.
   May we ask if you are on Windows 10 or 11 and what version and edition? Please check by typing WINVER in the searchbar and press enter.
   
3. 
   
   
   
   
   

Since, this is an issue of launching the game with error on Gaming Services we would suggest a troubleshooting that you may see below.

• Before you perform any troubleshooting. Please consider doing back up for your game data (if there is any) or world by following the steps provided by Mojang.
  
  Link: Managing Data and Game Storage in Minecraft – Home
  
• Note: Because this process involves transferring and modifying files on your system, Minecraft support is not able to assist with this issue. However, there are many community resources available online to help walk you through the steps. Minecraft support cannot guarantee that this process will work, so please proceed at your own risk.
  
• Followed by the uninstalling all Minecraft Launcher on PC Settings (Press Windows icon + I on your keyboard) > Apps > Apps & Features.
  
• Next, install Minecraft Launcher from Microsoft Store. We understand that you have already perform this, but it would be best to set everything perfectly before installation happens.
  
• Finally, the step for troubleshooting is listed in this support article. Now, we would suggest you to perform those troubleshooting under 'Problem installing the game from the Xbox app' section: Troubleshoot issues with the Xbox app for Windows | Xbox Support.
  

Please update us if you have error message and codes seen while performing the troubleshooting so we can provide you suggest you more troubleshooting.

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Andrew Sharkas,

Thanks for the swift reply.

Please try to check the steps below:

1. Uninstall existing Minecraft Launcher from (press Windows icon + I on keyboard) PC Settings > Apps > Apps & Features
   
2. Do you mind performing the troubleshooting steps from this support link?
   
   Troubleshoot issues with the Xbox app for Windows | Xbox Support
   
   (Please make sure to perform the steps on the troubleshooting on that link.)
   
3. Launch both Microsoft Store and Xbox app. Sign into the same account.
   
4. Go back to Microsoft Store and install Minecraft Launcher. Do not install Minecraft Launcher on Xbox app.
   
5. Please update us if you see an error message/code.
   

The update you will be providing will help us determine what troubleshooting step that will help you with your concern.

We look forward for your response.

Regards,

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)









Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello, I am trying to install Minecraft Java so I can play on a data pack I have installed whenever I try to install it, I can't find it and when I look in the search, I can only find Minecraft dungeons can you please help me out on this.