Can't play m4v file on Xbox 360

Hi,

I have multiple m4v and avi files that I play on my 360, but I have one particular one that won't play and is giving me a Status code: 69-C00D36C4 message when I try to play it.

Why do some m4v files work while this one doesn't? I have other m4v files from the same set that work fine.

How can I correct this?

Thanks.

Steve

:)

 

Media player freezing after 30 mins on Xbox one x

Update: My friend who has an Xbox One S confirms that he has the same exact problem that I do, but it only applies to .m4v video files. Apparently .mkv files play fine and do not experience any problems even for over an hour, but .m4v files will CONSISTENTLY
crash after about 25 minutes.

 

unplayable content status code:69-80004005

Hi. The video may not be a supported file type (looking from status code)

What is the format of the file= (mpg, m4v, wmv etc.)

you can also try to look here:

support.xbox.com/.../watch-dvds-movies

 

Hey there Mirrix16!

Does this particular .m4v file giving the
69-C00D36C4 error code meet all the compatibility requirements listed on our
Supported regions, formats and discs page?

Hit us back with the results and if more troubleshooting is needed!