Can't play help

Discus and support Can't play help in XBoX Games and Apps to solve the problem; when I start the game there is a error code "0x838601e7 " I search on xbox.com/errorhelp but the site can't find after I try to unistall the game but... Discussion in 'XBoX Games and Apps' started by ChocEagleFox, Jan 21, 2018.

  1. ChocEagleFox
    ChocEagleFox Guest

    Can't play help


    when I start the game there is a error code "0x838601e7 " I search on xbox.com/errorhelp but the site can't find after I try to unistall the game but nothing the same problem

    :)
     
    ChocEagleFox, Jan 21, 2018
    #1
  2. Can't play online, help?

    Just got Dead Rising 4 today and I have been playing some story mode, and now I would like to try Multiplayer, when I select Multiplayer I keep getting the same message 'Couldn't verify Xbox Live privileges. Please try again.'





    I know for sure I have Xbox Gold, it doesn't run out for a few months.

    My internet connection is fine.





    Is there some way to fix this or not?

    Do I need to purchase the Season Pass in order to play Multiplayer?
     
    KillerKitty1993, Jan 21, 2018
    #2
  3. Sanana94
    Sanana94 Guest
    Can't play online, help?

    hey there! You do not need season pass in order to play online.

    Try a Power Cycle
    http://support.xbox.com/ar-AE/xbox-one/console/power-cycle-console


    If this does not work. Try removing your profile from your console ( don't worry, your gamesaves will be fine)

    Reboot.

    Add your profile again. And try playing online.

    It might also be something related to Dead Rising 4. Have you tried other multiplayer games?
     
    Sanana94, Jan 21, 2018
    #3
  4. HBK Apex
    HBK Apex Guest

    Can't play help

    if you still have the same problem please contact xbox support
     
    HBK Apex, May 29, 2018
    #4
  5. HBK Apex Win User

    Can't play help

    if you still have the same problem please contact xbox support
  6. Sanana94 Win User

    Can't play online, help?

    hey there! You do not need season pass in order to play online.

    Try a Power Cycle
    http://support.xbox.com/ar-AE/xbox-one/console/power-cycle-console


    If this does not work. Try removing your profile from your console ( don't worry, your gamesaves will be fine)

    Reboot.

    Add your profile again. And try playing online.

    It might also be something related to Dead Rising 4. Have you tried other multiplayer games?
  7. VFL Kevin Win User

    My Friend can't play online HELP!

    I would say this is a Forza problem not an Xbox one try contacting their customer support.
  8. southpixel Win User

    My Friend can't play online HELP!

    Hello, We're from philippines and we don't use vpn to play forza. However, My friend use to play forza with strict and teredo nat type but it euns smooth he can join me and my friends but thic couple of days after logging in my account on his pc, he cant
    play anymore same as me.
  9. Lyrian Wulf Win User

    My Friend can't play online HELP!

    Hi

    This isnt really a microsoft issue - its a Forza issue.

    This has also been a problem since early days of forza 5.

    Ensure that you friends microsoft profile has the correct region set for their game console. I.e if you live in america, set it to america. Some people change their console regions to skip release periods etc - but this only leads to issues down the track.

    Also make sure that any VPN they are using isnt conflicting with the region setup - for example being regioned as america but connecting through a spanish IP.
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Can't play help

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