Can't play GTA Online

Kieranite · Dec 30, 2014

Whenever I go on to GTA Online, the game will load for a few seconds and then go straight into a black screen. I tried restarting the game, and I pressed Online from the loading screen. It then said that I needed to create a character, and the join was cancelled.
I'm not sure why it said this because I already transferred my old character from 360 a few days ago and everything was fine. I restarted again and when into offline, then tried to go into character creation because it said I didn't have a character, but that
goes and gives me a black screen too. I also tried deleting my data and trying this again, but nothing worked.

Basicly every time I try going online it gives me a black screen and I don't know how to fix it, does anyone know how?

:)

KimBødker · Dec 30, 2014

Xbox Live Gold not working

i have gold, but can't play GTA online. :/

UsefulPenny1908 · Dec 30, 2014

online

Can't play GTA5 online, it says: "Your profile does not have permission to access gta online"

U of Nebraska · Dec 30, 2014

I cant get online either going on 3 days now.. My other games work fine online but all I get in GTA5 is a load screen then a black screen comes up sayin TIMED OUT due to load times or CONNECTION LOST.. Cant find any news about it as of yet online.

Help Please and Thank you

KimBødker

i have gold, but can't play GTA online. :/

Rodrigo Oliver

Hi Jack, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, make sure to make your XBOX the home console of your account.

Take a look here for a detailed guide: https://support.xbox.com/help/hardware-network/console/my-home-xbox

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

To make this your home Xbox, select Make this my home Xbox.

Let me know if it works!

XBF Zineb F

Hello there @KennyMcGowan, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following
steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Can you please confirm that the Xbox Live Gold subscription is active on your end by following the steps below:

"Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions."

Once confirmed, simply remove and re-add your account by following the steps below:

" REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

Lolusc0

I've just played GTA Online, I just can't stop

Can't play GTA Online