Can't play games off of an external hard drive

As the title suggests, I am unable to play any game - digital or disc-based - that is installed on my 2TB external hard drive. It is formatted for XB1 games and apps, and I have been through a number of troubleshooting steps with live chat support, to no
avail. I can't find any really solid information about this online and am becoming increasingly frustrated that this doesn't work when it should. Any ideas here? Just for kicks, here's a list of troubleshooting steps I've already taken:

Power cycling (hard resets)

Clearing persistent storage 3x

Deleting and re-adding my profile from the Xbox

Moving a game that was installed on the internal drive to the external drive and trying to play it

Deleting and re-installing games

More power cycling, including unplugging the external drive during the process.

And probably another thing or two that I can't remember right now.

No matter what I do, all that happens if I try to play a game from the external is that the game's splash screen comes up for a few seconds, after which I get kicked out to the home screen and the game fails to load any further. I'd appreciate any help that
anyone can offer!

:)

 

Xbox one External Hard drive doesnt have offline support

Xbox one External Hard drive doesnt have offline support

Xbox one doesnt support external hard drives offline, the xbox one will recognize it has a external hard drive yes ,and the xbox will format the external hard drives yes, but it will not let you install or play anything offline, only until you connect to
live is when the external hard drive works then it will let you play the games off it, this needs to be fixed microsoft, we need to play are external hard drive games offline to just like the internal hard drive where it dont matter if your online or not to
play games.im not a online gamer microsoft and alot of us dont have internet either but we still want to have a larger drive , so if we dont have internet we cant play or even use the external hard drive, thats not far microsoft, you have the best console
on the planet so please send us a update that gives us the right to play are external games offline to..

 

Why Can't I Always Download To My External Hard Drive?

I have an external hard drive that hardly has anything in it and my Xbox always detects my external hard drive when I boot-up. Why is it now every time I want to download a game I have to free-up space in my internal hard drive? Why can't I download to my
external hard drive anymore? I'm fed-up with this. I paid a lot of money for an external hard drive and I have to keep on uninstalling games from my internal hard drive to download new games. Then when I want to play the other ones again and I to uninstall
something else and spend ages install the other game again. My external hard drive has only used about 30GB's and it's a 1TB hard drive. I just bought GTA V and I had to uninstall two games from my internal hard drive. It should have downloaded to my external
hard drive. How do I fix this? Thanks.

 

Hey there Isometric!

Sorry to hear about the hard drive issue! Before we get to troubleshooting, I have a few questions.

1. What is the brand and model number of the hard drive that you are using?
2. Has the external hard drive you are using worked with games and apps previously?
   
3. For clarification, have you tried installing a game straight to hard drive as well as moving a game from the internal drive?
   

Post back with the answers to those questions and I will do my best to help you get this issue sorted!