Can’t play game

I can’t play my games, keeps popping up with server outage, and I can’t play my games

There is a service issue at the moment. The team will be working on a fix. For further information as and when available please see here https://support.xbox.com/en-gb/xbox-live-status

There is nothing to fix. That is the way it is, and always has been. But you do not have to use his account to play games, you can log in on his account, then log in on yours, and play games. Just do not sign him out otherwise it will stop the game.

I'm Samy an independent advisor. Welcome to the community. How are you?

Ask your friend to check the game in their purchase history and if the purchase status is ''completed''. On this link, he can check his purchase history.

https://account.microsoft.com/billing/orders

If everything is ok with the purchase, follow this step and see if it helps you.

Clean your console's MAC and restart your internet devices.

Network Settings> Advanced Settings> Alternate MAC address and Clear.

Hello @OllieHughes!

With issue like these, it would be best to check the links below as it contain some solutions for the issue.

• Troubleshoot game issues on Xbox | Xbox Support
  
• Manage storage on your Xbox console | Xbox Support