Can't play game I bought

cx02 · May 8, 2020

As you all know, GTA V was recently taken off Game Pass. However, I bought the game officially and now that the game is off Game Pass, I can't launch it. I get the "Do you own this game or app" error message (which happens once a game is taken off Game
Pass), but like I said, I bought the game. Then I check my order history and GTA V is not there. I find the code I used and try using it again, but it's already redeemed. What's going on?

:)

M3tal Daz3

Make sure you have purchased the game during the sale and you were not just playing it through xbox pass. If you are not sure contact xbox support to verify this for you: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

TalipedTrain

Your best bet to fix this issue is go to https://beta.support.xbox.com/

cx02

I ended up just buying the game again, but thank you for helping

XBF Steven R

Hey there cx02,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening and concerning a problem to deal with. If you had redeemed the game appropriately, then it would be on your order
history as well. If it's not on your account, then you would have to purchase it or play it off an account that does have the rights. I would suggest

removing and redownloading your profile just incase the console is not recognizing your license information correctly.

When you get the chance, give that a shot and let us know if that helped.

Tbanks!

cx02

In your case, it's because GTA V is no longer on Game Pass (removed May 7, 2020), you didn't actually buy the game. So, if you want to continue to play the game, you have to buy the actual game.

Can't play game I bought