Can't play game I bought

RCYPHER1972 · Oct 26, 2018

Me

I purchased Elder Scrolls online when it was on sale and I had xbox pass then which also gave a little off the price. I have discontinued xbox pass and now can't play Elder Scrolls Online and there is no option to pay the little extra that game pass saved
me. It wants me to renew game pass and I don't want game pass.

Any help would be great

:)

MrNIpS91 · Oct 26, 2018

Can't play games I bought online!!!!

So I got suspended for not having payment on the card I had on file understandable.... Not understandable is why am I not aloud to play the games I downloaded before hand its **** and I'm extremely frustrated and need this resorted ASAP thanks....

\

XVXG BlackBeard · Oct 26, 2018

Bought game can't play?

Hi, recently I bought Halo; Combat Evolved, and I couldn't pay it. He says try downloading it again.

Even after several attempt of downloading it again it still doesn't work, still I paid 1200 Microsoft Points on it..

Anyone's got an idea of how to run the game or get the points back ?

Izz.

M3tal Daz3 · Oct 26, 2018

Make sure you have purchased the game during the sale and you were not just playing it through xbox pass. If you are not sure contact xbox support to verify this for you: (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

RCYPHER1972 · Oct 26, 2018

I paid 69.99 for it on sale and with the game pass discount.

FreakRoach · Nov 2, 2018

You should be able to play it. Can you go to Sign in to your Microsoft account and confirm that you see your game there in the list. If it's there try removing game from Xbox
and installing it again.

M3tal Daz3

Make sure you have purchased the game during the sale and you were not just playing it through xbox pass. If you are not sure contact xbox support to verify this for you: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

TalipedTrain

Your best bet to fix this issue is go to https://beta.support.xbox.com/

cx02

I ended up just buying the game again, but thank you for helping

XBF Steven R

Hey there cx02,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening and concerning a problem to deal with. If you had redeemed the game appropriately, then it would be on your order
history as well. If it's not on your account, then you would have to purchase it or play it off an account that does have the rights. I would suggest

removing and redownloading your profile just incase the console is not recognizing your license information correctly.

When you get the chance, give that a shot and let us know if that helped.

Tbanks!

cx02

In your case, it's because GTA V is no longer on Game Pass (removed May 7, 2020), you didn't actually buy the game. So, if you want to continue to play the game, you have to buy the actual game.

Can't play game I bought