Can't play Forza Horizon 3 due to sign in problem

Hi,

If you are encountering problems signing in to your in-game account when you try to play with others online, there may be an issue with your account or the service you're attempting to sign in to. Let's gather the following information so we can gain more
clarity about your concern:

• Do you have the physical copy or the digital version of Forza Horizon 3?
• Is your device connected to a wired or a wireless network?
• Have you tried accessing the game on a different Windows 10 device and check if the same instance occurs?
• Have you made any changes on your device prior to this case?
• Are you experiencing issues with playing other online games as well?

To help resolve your concern with accessing Forza Horizon 3 on Windows 10, feel free to check out this

page and perform the solutions provided.

The ban is only part of the OP issue...their main problem is that they cannot sign in to Forza Horizon 5 with a different Microsoft/Xbox account like you should be able to. Because of that they can't play due to the account being banned from XBox Live

Same problem here

i can't loading forza horizon 3 profile after big update

even reinstall the games but still cannot to play

Hi, I bought Forza Horizon yesterday and I can't play it to due to that problem. How is it possible that it isn't still fixed. Why are you still selling that game on Games on Demand if that game is unplayable? When will it be fixed? Thank you.

Hi
BIinkAChu,

Thanks for reaching out to us in the forums for this issue with Forza Horizon 3. Have you been able to sign into other games successfully on Xbox Live? What is the exact error code or message that you've received when getting booted upon successful sign
in? Is the Xbox profile you're logging into the one that purchased the game initially?

In general, you may want to try some of the troubleshooting solutions available in the following support articles to see if they can help, if you haven't done so already:

Forza Horizon 3 FAQ

Troubleshoot problems with Xbox Play Anywhere games

Forza Motorsports Forum - Forza Horizon 3

Give the solutions a try and let us know the results.

Hope this helps and we're looking forward to your reply.