Can't play downloaded games!?

Hey there!

I'm sorry to hear about the issue. What game(s) does this issue occur with? Are there other Xbox Live accounts on your console that may have purchased the content in question?

Let us know so we can take a closer look.

Hello Richard, sorry to hear you're having trouble with your game.

Can you please let me know exactly what happens when you try to play? Please include which system you're on (which model Xbox if you're on console), the name of the game and any error codes or messages you may be getting.

Hey there Psychoflame69,

Thanks for reaching out to the Forums for advice on how to deal with this problem. The hard reset you're asking about is what we call a power cycle and can be done following the instructions
here.

If that does not work though, I encourage you to try the other steps outlined in Troubleshoot game issues on Xbox One.

Hope this helps.

Thanks for reading!

Can you try the re-install in exactly this order: delete game, clear cache, restart console, re-download.

So you have yet to create a save file, correct? You can't even start the game? Can other users load the game? Have you tried downloading it to a different storage device (HDD or USB)?