Can't play digital game

Discus and support Can't play digital game in XBoX on Consoles to solve the problem; I purchased the 60 dollar ESO Morrowind bundle that included the base game but when I try to play the game it says to install the disc, or have the... Discussion in 'XBoX on Consoles' started by IBombardierI, Jun 6, 2017.

  1. IBombardierI
    IBombardierI Guest

    Can't play digital game


    I purchased the 60 dollar ESO Morrowind bundle that included the base game but when I try to play the game it says to install the disc, or have the account who bought it sign in or setting the Xbox as my home Xbox. When I go the game page for the base game
    it says you can play the game the now or buy it and own it forever. It's still showing that it costs 29.99.

    I've set my xbox as my home Xbox, I'm signed into the account I bought the game with and its a digital game so there is no disc.

    I would hope that even though it showed the base game in the bundle I bought that I would still need to buy the 30 dollar base game also.

    :)
     
    IBombardierI, Jun 6, 2017
    #1
  2. NoT A HyPe TinG
    NoT A HyPe TinG Guest
    ox87de2714I have error code ox87de2714 on fifa digital - what do I need to do?

    Me too , can't play any Digital games but can't play games online on disc
     
    NoT A HyPe TinG, Jun 6, 2017
    #2
  3. RealG4lifeRealHastalaMuertehoiste cabron
    RealG4lifeRealHastalaMuertehoiste cabron Guest
    I can't play any digital games

     
    RealG4lifeRealHastalaMuertehoiste cabron, Jun 6, 2017
    #3
  4. Mister Beep
    Mister Beep Guest

    Can't play digital game

    Hey there,

    Very sorry to hear about the issue, and thanks for reporting in. This is an issue we're aware of and are actively investigating. We'll keep you posted as we receive updates we can share. Thanks again!
     
    Mister Beep, Jun 7, 2017
    #4
  5. Mister Beep
    Mister Beep Guest
    Hey there,

    This issue should now be resolved. Try launching the game again and be sure to keep us posted on how it goes.
     
    Mister Beep, Jun 9, 2017
    #5
  6. superlevi09
    superlevi09 Guest
    This issue has also happened to me with a game called Fallout : New Vegas and I don't know what to do. Whenever I try to start it, it just tells me that I need to go to the store or check if my disk is in or make sure that your logged in.
     
    superlevi09, Nov 1, 2018
    #6
  7. superlevi09 Win User

    Can't play digital game

    This issue has also happened to me with a game called Fallout : New Vegas and I don't know what to do. Whenever I try to start it, it just tells me that I need to go to the store or check if my disk is in or make sure that your logged in.
  8. Mister Beep Win User

    Can't play digital game

    Hey there,

    Very sorry to hear about the issue, and thanks for reporting in. This is an issue we're aware of and are actively investigating. We'll keep you posted as we receive updates we can share. Thanks again!
  9. JasonHalliday Win User

    Can't play Digital game

    Hello dear Gamer, it's a pleasure to help you today.

    My name is Lucas O

    I am a gamer and expert on the XBOX platform.

    I'm sorry for the inconvenience this situation is causing you.
    Welcome to the community.

    I hope I can help you in the best way.

    Check if your xbox is set as home xbox on the account that you own the game:

    Press the Xbox button  to open the guide.
    Select Profile & system > Settings > General > Personalization, and then select My home Xbox.
    Do either of the following:
    To make this your home Xbox, select Make this my home Xbox.
    To remove this console as your home Xbox, select Make this my home Xbox and then Remove this as my home Xbox.

    Best regards,
    Lucas O.
    Hi mate,

    Thank you. it is my home xbox. and tried removing and re-adding still the same mate
  10. XBF Houmaidi O Win User

    Can't play Digital game

    Would you please try to clear the cache and cookies and try again. If the issue persist, try using a different browser or perhaps a different device.
  11. XBF Houmaidi O Win User

    Can't play Digital game

    Hello @JasonHalliday! I hope that you are doing well today!

    You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

    If you are still unable to get hold of a live agent, try this link : Contact us - Microsoft Support
Thema:

Can't play digital game

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