cant play campaign please help

just finally downloaded all the updates and I went to play the Campaign and a thing pops up and it keeps saying "you have been returned to the main menu. you have lost connection with the host" I dont understand im not trying to play online just play the
campaign? Please help if you know how to fix this problem and thank you for your help

:)

 

when i try playing multiplayer on battlefield it says im too young when i am using a parent account

when i try to play multiplayer i cant it says im too young im on a parent account and i tried changing the setting and i can play campaign but thats it please help

 

battlefield 4 help please

Well i only can play the campaign because if the games start while the xbox is connected to the wi-fi it gets stuck on the raining screen and i cant play online because it also gets stuck please help!!!!!

 

Hi,

To properly isolate your concern, please clarify the details below:



1. On which device are you playing the game?

2. Are you experiencing the same issue with your other games?



We're looking forward to your response.

 

I am playing it on the xbox one and am not having this problem with any other game

Im not trying to play online just the campaign off line

 

We appreciate your response. To resolve your concern, you can follow the steps on the suggested methods below:

Method 1. Power cycle your Xbox One console.

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.


Here are the steps: 

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely. 

2. Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn on the Xbox One.  



Method 2. Clear the storage cache on the console.

Here are the steps: 

1. Press the menu key on the controller.  

2. Go to Settings, and then select Disc & Blu-Ray.  

3. In the Blu-Ray section select Persistent Storage.  

4. Select Clear persistent storage.



Method 3. Clear Mac address.

Here are the steps: 

1. Scroll left on the Home screen to open the guide.  

2. Select Settings.  

3. Select All Settings.  

4. Select Network.  

5. Select Network settings.  

6. Select Advance settings.  

7. Select Alternate MAC address.  

8. Select Clear.

After following the steps above, relaunch the campaign.

Let us know how it goes.