Cant play any games while connected to live...

Hi Mister Rush,

Thank you for attending to this issue, I appreciate your willingness to help.

So I have spend my Sunday to do troubleshooting for Microsoft ;-)

So here we go.

Part1:

1. Restarted Console

2. Cleared Cache 3 times in a row

3. Removed Profile (profile only)

4. Launched downloaded game and same issue, black screen (I pres guide button for few seconds to switch off console)

5. Start console after switching it on in step No. 4, Try to launch again same issue (could already see it would not success because of endless loading recommendation tiles)

6. Created a second profile and signed up to silver account. Tried to start game and I get the same issue with the second profile as well.

7. Switched off console, Removed hard drive waited 2 minutes and started console. Use USB and move a Arcade came to the USB, than try to start this game and get same issue.

8. Followed steps and console downloaded update again and than automatically restarted.

9. Same issue after console restarted.

10. Sorry, I do have 3 Xboxes but all 3 either have overheating issue or ring of death. Also they are not Slim so the hard-drive is not compatible. But your welcome to send me one and I test ;-)

Part2:

1. 2.0.16756.0

2. Xbox 360 S

3. After May 13, 2014

4. All games, CD, Downloaded, Installed, USB

5. Yes, have 2 accounts, a gold and a silver and it happens with both.

6. 250GB - Xbox360S

7. YES

8. Yes, it does for me.

9. see No. 10 Part1

10. No, Only when on-line. I have WIFI and Ethernet options. So I "forgot" the WIFI and use Ethernet. So if I start the console without Internet (Ethernet unplugged) all games work fine. Before I did the sepes in Part 1, on some games E.G. Borderlands 2,
if I started them and than plugged-in the cable, connected to live and than clicked the guide button and go to the dashboard it showed the recommendations tiles and I am able to start other games. However, as soon I restarted the xbox it was back to the same
bug. Now after the step 8 on Part 1 this does not happen any more, even if I end a game and go to the dashboard it does not load the recommendation tiles. So after playing anything I need to restart without Internet load the game and than plug in the cable
and connect.

11. Yes it does

12. Yes it does

13. Yes if I start a game and get the black screen I can still press the guide button. However if I press Y it asks my "Do you really want to go to dashboard Yes/No - If I press yes the whole console freezes. It is also a extreme freeze because if I press
the off button it takes 3 seconds for the console to actually switch off.

I hope this is sufficient info to troubleshot this issue. Please let me know if you need me to do some more tests. I did everything I could think off and researched for hours on the net but nothing resolved the issue. As you can see on the date it first
started to happen, it was a few days after the last XBox live update.

Best wishes,

Thom

Hi all,

Just want to make sure all troubleshooting steps have been tried here to ensure we are all on the same page. Let's be sure to try all these steps:

1). Restart your console.

2). Clear cache 3 times: support.xbox.com/.../clear-system-cache

3). Remove and then redownload your profile: support.xbox.com/.../delete-xbox-live-profile-from-xbox-360-console

4). Launch a downloaded or installed game from the hard drive.

5). Restart console no matter the result of the previous steps and try relaunching another game that is downloaded or installed to the hard drive.

6). Try a different profile that is Xbox Live enabled. (Could be a gold or a silver profile, just not a "local only" profile)

7). Try removing the hard drive: support.xbox.com/.../add-remove-hard-drive and next install a game to a USB drive and then launch the
game to see if the results differ with a new storage device.

8). Remove and then reinstall the latest system update by going to (Settings> System> Storage> Highlight but do not select your hard drive> Press LB, RB, X, LB, RB, X > Then follow on-screen prompts)

9). Test one more time after the system update has completely reinstalled.

10). Test your account and a game on a different console if you have one available to you to test with.

__________________________________________________________________________________________

If these steps are not able to help, please provide the following info in your response post:

1). What Dashboard OS version is your console on? (Settings> System> Console Settings> System Info)

2). What model Xbox 360 console do you have? (Ex: Original Xbox 360 Model console, Xbox 360 S model console, Xbox 360 E model console, etc.)

3). On what date did this behavior start happening?

4). Is this only happening with downloaded or installed games on the hard drive or does this happen with disc based games as well?

5). Does this happen on all Xbox Live enabled accounts on this console?

6). What model hard drive are you using? (Ex: Internal 4GB hard drive on a S model console, 320GB removable hard drive for Xbox S & E model console, etc.)

7). Are the recommendation sections on the dashboard not populated with content and instead filled with a continuous spinning circle?

8). Does the workaround of turning off auto sign-in, launching the game first, and then signing in after the game has launched work 100% of the time?

9). Does the same behavior occur on a different console if you were able to test with your profile?

10). Does the same behavior occur while both online and in offline mode?

11). When you get to step 5 in the troubleshooting flow, does the console then loop back into the same behavior?

12). When you get to step 9 in the troubleshooting flow, does the console loop back into the same behavior?

13). If you do still receive a black screen after all the troubleshooting steps, does the console freeze if you then press the guide button?

Please respond below with your findings and we can take further steps from there if needed. Thanks!

I tried playing again while connected. It worked fine. But when I restarted my system, the problem came back. Could you play any of your downloaded games while offline?

1). What Dashboard OS version is your console on? (Settings> System> Console Settings> System Info)

2.0.16756.0

2). What model Xbox 360 console do you have? (Ex: Original Xbox 360 Model console, Xbox 360 S model console, Xbox 360 E model console, etc.)

Original Xbox 360 Model console

3). On what date did this behavior start happening?

August 1, 2014 2;30 est

4). Is this only happening with downloaded or installed games on the hard drive or does this happen with disc based games as well?

Happens with all games

5). Does this happen on all Xbox Live enabled accounts on this console?

only have the one

6). What model hard drive are you using? (Ex: Internal 4GB hard drive on a S model console, 320GB removable hard drive for Xbox S & E model console, etc.)

I am using a 120 gb one

7). Are the recommendation sections on the dashboard not populated with content and instead filled with a continuous spinning circle?

Had all ads after trouble shooting the recommendatons are spinning circles

8). Does the workaround of turning off auto sign-in, launching the game first, and then signing in after the game has launched work 100% of the time?

Sometimes it is iffy

9). Does the same behavior occur on a different console if you were able to test with your profile?

not one to use

10). Does the same behavior occur while both online and in offline mode?

Offline they worked online havent

11). When you get to step 5 in the troubleshooting flow, does the console then loop back into the same behavior?

Same behavior

12). When you get to step 9 in the troubleshooting flow, does the console loop back into the same behavior?

Same behavior

13). If you do still receive a black screen after all the troubleshooting steps, does the console freeze if you then press the guide button?

console freezes

Hi All,,

This issue had been around for more than a month. Is MS going to fix it? Or it is their tactics trying to push us to buy Xbone just because they didn't meet their sales target or lag behind PS4?

Angry customer