Cant play any games while connected to live...

1). What Dashboard OS version is your console on? (Settings> System> Console Settings> System Info)

Dashboard: 2.1.16756.0

2). What model Xbox 360 console do you have? (Ex: Original Xbox 360 Model console, Xbox 360 S model console, Xbox 360 E model console, etc.)

Xbox 360 S

3). On what date did this behavior start happening?

Sometime around 2-3 weeks ago. it happened when i bought Max Payne 3 for the games for gold deal

4). Is this only happening with downloaded or installed games on the hard drive or does this happen with disc based games as well?

Happens for both disc and downloaded games

5). Does this happen on all Xbox Live enabled accounts on this console?

yes

6). What model hard drive are you using? (Ex: Internal 4GB hard drive on a S model console, 320GB removable hard drive for Xbox S & E model console, etc.)

removable 320gb hard drive

7). Are the recommendation sections on the dashboard not populated with content and instead filled with a continuous spinning circle?

they are populated with content

8). Does the workaround of turning off auto sign-in, launching the game first, and then signing in after the game has launched work 100% of the time?

sometimes, it works and does not work

9). Does the same behavior occur on a different console if you were able to test with your profile?

not really. but my brother's xbox is experiencing the same issues i'm having

10). Does the same behavior occur while both online and in offline mode?

problem only occurs when i'm connected to online. when i'm offline, i'm able to launch both disc and downloaded games.

11). When you get to step 5 in the troubleshooting flow, does the console then loop back into the same behavior?

the problem occurs even after the troubleshooting process

12). When you get to step 9 in the troubleshooting flow, does the console loop back into the same behavior?

yes

13). If you do still receive a black screen after all the troubleshooting steps, does the console freeze if you then press the guide button?

i'm able to press the guide button, but when i click Home, ONLY then it freezes

 

1). What Dashboard OS version is your console on? (Settings> System> Console Settings> System Info)

Dashboard: 2.1.16756.0

2). What model Xbox 360 console do you have? (Ex: Original Xbox 360 Model console, Xbox 360 S model console, Xbox 360 E model console, etc.)

xbox 360 Slim 4GB

3). On what date did this behavior start happening?

about 19 June 2014, i notice when i just finish download Charlie Murder of Game with Gold

4). Is this only happening with downloaded or installed games on the hard drive or does this happen with disc based games as well?

Happens for both disc (both installed and direct) and DLC, further happens on apps and avatar store/edit

5). Does this happen on all Xbox Live enabled accounts on this console?

Yes, another account on my console is gamertags CadentAsp77

6). What model hard drive are you using? (Ex: Internal 4GB hard drive on a S model console, 320GB removable hard drive for Xbox S & E model console, etc.)

320gb removable hard drive, but still happening if i remove it and play game from 4gb memory

7). Are the recommendation sections on the dashboard not populated with content and instead filled with a continuous spinning circle?

populated if using workaround no 8, other than that continuous spinning circle

8). Does the workaround of turning off auto sign-in, launching the game first, and then signing in after the game has launched work 100% of the time?

so far 100%

9). Does the same behavior occur on a different console if you were able to test with your profile?

i dun have other console to test on

10). Does the same behavior occur while both online and in offline mode?

only when online. while offline, i am able to play any games both disc and DLC one after another

11). When you get to step 5 in the troubleshooting flow, does the console then loop back into the same behavior?

yes, getting black screen when load a game

12). When you get to step 9 in the troubleshooting flow, does the console loop back into the same behavior?

yes, getting black screen when load a game

13). If you do still receive a black screen after all the troubleshooting steps, does the console freeze if you then press the guide button?

i am able to get to xbox guide pop up, it will freeze when select to dashboard. so usually i will "Turn off console" then restart

 

1). What Dashboard OS version is your console on? (Settings> System> Console Settings> System Info)

Dashboard: 2.1.16756.0

2). What model Xbox 360 console do you have? (Ex: Original Xbox 360 Model console, Xbox 360 S model console, Xbox 360 E model console, etc.)

xbox 360 Slim 320GB

3). On what date did this behavior start happening?

about 25 June 2014, i notice when i just finish updating latest software

4). Is this only happening with downloaded or installed games on the hard drive or does this happen with disc based games as well?

Happens for both disc (both installed and direct)

5). Does this happen on all Xbox Live enabled accounts on this console?

Yes all xbox live account.

6). What model hard drive are you using? (Ex: Internal 4GB hard drive on a S model console, 320GB removable hard drive for Xbox S & E model console, etc.)

320gb removable hard drive

7). Are the recommendation sections on the dashboard not populated with content and instead filled with a continuous spinning circle?

populated if using workaround no 8, other than that continuous spinning circle

8). Does the workaround of turning off auto sign-in, launching the game first, and then signing in after the game has launched work 100% of the time?

yes, however tekken games doesnt work at all.

9). Does the same behavior occur on a different console if you were able to test with your profile?

this is my only console that i have.

10). Does the same behavior occur while both online and in offline mode?

only when online. while offline, i am able to play any games both disc and DLC one after another

11). When you get to step 5 in the troubleshooting flow, does the console then loop back into the same behavior?

yes, getting black screen when load a game

12). When you get to step 9 in the troubleshooting flow, does the console loop back into the same behavior?

yes, getting black screen when load a game

13). If you do still receive a black screen after all the troubleshooting steps, does the console freeze if you then press the guide button?

i am able to get to xbox guide pop up, it will freeze when select to dashboard. i only can turn off the console.

 

Hi Mister Rush,

Thank you for attending to this issue, I appreciate your willingness to help.

So I have spend my Sunday to do troubleshooting for Microsoft ;-)

So here we go.

Part1:

1. Restarted Console

2. Cleared Cache 3 times in a row

3. Removed Profile (profile only)

4. Launched downloaded game and same issue, black screen (I pres guide button for few seconds to switch off console)

5. Start console after switching it on in step No. 4, Try to launch again same issue (could already see it would not success because of endless loading recommendation tiles)

6. Created a second profile and signed up to silver account. Tried to start game and I get the same issue with the second profile as well.

7. Switched off console, Removed hard drive waited 2 minutes and started console. Use USB and move a Arcade came to the USB, than try to start this game and get same issue.

8. Followed steps and console downloaded update again and than automatically restarted.

9. Same issue after console restarted.

10. Sorry, I do have 3 Xboxes but all 3 either have overheating issue or ring of death. Also they are not Slim so the hard-drive is not compatible. But your welcome to send me one and I test ;-)

Part2:

1. 2.0.16756.0

2. Xbox 360 S

3. After May 13, 2014

4. All games, CD, Downloaded, Installed, USB

5. Yes, have 2 accounts, a gold and a silver and it happens with both.

6. 250GB - Xbox360S

7. YES

8. Yes, it does for me.

9. see No. 10 Part1

10. No, Only when on-line. I have WIFI and Ethernet options. So I "forgot" the WIFI and use Ethernet. So if I start the console without Internet (Ethernet unplugged) all games work fine. Before I did the sepes in Part 1, on some games E.G. Borderlands 2,
if I started them and than plugged-in the cable, connected to live and than clicked the guide button and go to the dashboard it showed the recommendations tiles and I am able to start other games. However, as soon I restarted the xbox it was back to the same
bug. Now after the step 8 on Part 1 this does not happen any more, even if I end a game and go to the dashboard it does not load the recommendation tiles. So after playing anything I need to restart without Internet load the game and than plug in the cable
and connect.

11. Yes it does

12. Yes it does

13. Yes if I start a game and get the black screen I can still press the guide button. However if I press Y it asks my "Do you really want to go to dashboard Yes/No - If I press yes the whole console freezes. It is also a extreme freeze because if I press
the off button it takes 3 seconds for the console to actually switch off.

I hope this is sufficient info to troubleshot this issue. Please let me know if you need me to do some more tests. I did everything I could think off and researched for hours on the net but nothing resolved the issue. As you can see on the date it first
started to happen, it was a few days after the last XBox live update.

Best wishes,

Thom

 

Hi all, thanks for all the info you have provided thus far. We just need an answer to a few more questions as this is being looked in to. The questions are:

When was the last time you experienced this black screen issue?

(example: 7-2-2-14 at 3:45PM EST)

Does the workaround listed below still temporarily resolve the issue and when was the last time you were able to successfully use this method?

(example: Yes, Last used it on 7-1-2014 at 8:39AM PST)

Workaround method steps:

1). Turn off auto sign-in

2). Power on console and launch the game

3). Sign in once inside the game menu screen

 

Hi Mister Rush,

Please find requested info as follows,

When was the last time you experienced this black screen issue?

4th of July 2014 @ 1003am GMT+8

Does the workaround listed below still temporarily resolve the issue and when was the last time you were able to successfully use this method?

Yes, 4th of July 2014 @ 1008am GMT+8

 

anyway, happy 4th of july .. if u are from US

 

When was the last time you experienced this black screen issue?

(example: 6-19-14 at 3:45PM SGT)

Does the workaround listed below still temporarily resolve the issue and when was the last time you were able to successfully use this method?

(example: Yes at times,sometimes no - Last used it on 7-7-2014 at 1:39PM SGT)

 

Hi Mister Rush.

Regarding your question, I can't seem to remember when my xbox started having this problem.

As for the workaround method, it works.

Is there a permanent solution that has been found yet besides the method above? I'm just curious...

 

Hi all,

Thanks for all the info you have provided thus far but to better understand your current experience, is it possible you could provide a link to a SkyDrive or YouTube video of this experience happening? It would really help us out seeing the exact thing that
you are seeing when this occurs.

Would you also be able to provide the exact steps that you are performing in numbered order when this experience is occurring? Here is an example of what we are looking for if that might sound a bit confusing:

1). Power on the Xbox 360 with auto sign-in enabled

2). Navigate to the Games> My Games> Launch a game

3). Experience black screen

4). Press guide button and experience a console freeze.

Please remember that these are just example steps. If your steps differ a bit, please be as specific as you can so we can make sure nothing is being overlooked. Thanks!

 

Hi All,,

This issue had been around for more than a month. Is MS going to fix it? Or it is their tactics trying to push us to buy Xbone just because they didn't meet their sales target or lag behind PS4?

Angry customer

 

Hello, I get same thing happen to me and now my xbox is unplayabled. Every installed/downloaded games and apps came out Black screen when starting it. Microsoft xbox please probe onto these matter and come out with the fix.

 

Hi all,

The proper teams are still looking to this but we unfortunately don't have any updates at this time. One thing I would like to clarify though; Are you located in that same region that your account is set to and is that region an
Official Xbox Live supported region? Let me know. Thanks!

 

Today I tried to purchase a game online. I manage to search for the game, but when I wanted to look into the detail and pricing, I saw this error:

"Sorry, search isn't available. Try again in a while.

Status code: 0x80072741"

This is the only chance I can see an error message within hang. Hope this is helpful.

 

1). What Dashboard OS version is your console on? (Settings> System> Console Settings> System Info)

2.0.16756.0

2). What model Xbox 360 console do you have? (Ex: Original Xbox 360 Model console, Xbox 360 S model console, Xbox 360 E model console, etc.)

Original Xbox 360 Model console

3). On what date did this behavior start happening?

August 1, 2014 2;30 est

4). Is this only happening with downloaded or installed games on the hard drive or does this happen with disc based games as well?

Happens with all games

5). Does this happen on all Xbox Live enabled accounts on this console?

only have the one

6). What model hard drive are you using? (Ex: Internal 4GB hard drive on a S model console, 320GB removable hard drive for Xbox S & E model console, etc.)

I am using a 120 gb one

7). Are the recommendation sections on the dashboard not populated with content and instead filled with a continuous spinning circle?

Had all ads after trouble shooting the recommendatons are spinning circles

8). Does the workaround of turning off auto sign-in, launching the game first, and then signing in after the game has launched work 100% of the time?

Sometimes it is iffy

9). Does the same behavior occur on a different console if you were able to test with your profile?

not one to use

10). Does the same behavior occur while both online and in offline mode?

Offline they worked online havent

11). When you get to step 5 in the troubleshooting flow, does the console then loop back into the same behavior?

Same behavior

12). When you get to step 9 in the troubleshooting flow, does the console loop back into the same behavior?

Same behavior

13). If you do still receive a black screen after all the troubleshooting steps, does the console freeze if you then press the guide button?

console freezes