Can't play any EA games on my account

Yeah, it's kind of annoying that they don't reach out to try and sort something like this out. The fact that some people literally bought EA games and can't play them is a bit absurd to do nothing about.

I had the same issue when EA play came to Game Pass for PC. I forgot the account it was linked to and EA was unable to help me, I reached out to Xbox support and they said "Unlinking accounts from your Xbox account is only designated to those platforms support and Microsoft cannot assist with this."

Hopefully you find a way around this.

I understand that, but I think Microsoft should try to reach out to EA on behalf of us that have this issue. We obviously have access to our Xbox accounts and if we can't play any EA games that we bought, I think that is a huge issue. They refuse to fix it for us so I think Microsoft should step in and reach out on our behalf.

I'm having the same problems. Been playing EA games for over 10 years with no problems. Then it looks like EA has done a forced password reset on me and now anytime I open an EA game it gives me a messaging asking me to reset my password. But when I check my email (one based on the Xbox account and various others I've had over the years) there is no reset password email.

I have reached out to EA support multiple times over the phone through 1800 978 320 found this number after hours of digging on their site. They often aren't available or have hold times of 20 mins+. They ask me to either provide the email which they are saying is wrong and not linked to my Xbox account or verify my account by providing personal details which are then wrong because I don't even remember setting up an EA account let alone entering my details. One support person was also exceptionally rude and hung up on me.

So I have lost access to various EA titles I've bought over the years, my EA play game pass access and any saved progress or achievement progress. I've seen others with this same problem popping up on various forums too so it seems to be quite a common problem. At this stage I would be happy just unlink my old EA account and create a new one, taking the hit on the lost games and progress.

Their customer support (at least from chatting over the internet) is terrible. I just don't understand how I can't do anything if I have full access of my Xbox account. Can't even sign in using my Xbox account because it says my credentials have expired and EA can't do anything because Microsoft and EA don't have access to each other's resources. I think this is an issue only Microsoft can step and and get help with because they won't help us without Microsoft stepping in.