Can't play a game that I own..

So when I go to play Forza 7 which I purchased the day it came out, it now has been saying I do not own the game.

I have already spoken to support with no resolution (3 calls and nothing)

I have redownloaded the game (twice)

No here's what's weird. My friend can play the game on my gametag with NO issues. I can use his gamertag and play the game fine... I would like to play using my own name. Please help.

Thank you

:)

 

I can't play my own game

I recently wanted to play assassins creed 4 again after 2 years and it won't let me play it asks me if I own it and I got it back in 2014 with the unity bundle when I delete it it gives me the option to reinstall it

 

Why Can't I Review games That I Own?

I think you can only review games that you have purchased (I know you bought them) but it needs to say purchased in the store. Its like they need to verify that you bought it so the digital purchases from the store allow the review
option.

 

This is seriously unacceptable........

 

Does anyone check these forums? Jesus

 

Hey there,

It sounds like your account may not own the game digitally, was there another account that may have purchased the game instead that is on your Xbox One? Are you able to see the purchase on the Gamertag you're posting from on our
Microsoft Commerce page? If you do not see the purchase on that page, the account you're posting from may not own the game. The best route to take for license issues will be our chat support team
on our Contact Us page, who will be able to let you know if you do own the game digitally or not.

Also do keep in mind that we work oldest to newest, and bumping your thread may increase the amount of time it takes for us to respond. Hope this helps!