Can't play a game I purchased

Discus and support Can't play a game I purchased in XBoX Games and Apps to solve the problem; I purchased black ops 4 on release and now when I go to play the game it tells me that I need to buy it. ab572334-0b3e-43f6-b6d7-6f53a51ee560 Discussion in 'XBoX Games and Apps' started by TDKay, Jan 22, 2019.

  1. TDKay
    TDKay Guest

    Can't play a game I purchased


    I purchased black ops 4 on release and now when I go to play the game it tells me that I need to buy it.

    :)
     
    TDKay, Jan 22, 2019
    #1
  2. cupanuudle Win User

    Can't play a game I purchased

    I purchased this game around the time it came out and have no success. It used to crash after about 30 minutes of play losing all of my progress on challenges/zombies, but now it crashes almost instantly after starting up. I have an xbox one x if that
    helps?
  3. Jurgen1488 Win User

    Can't play a game I purchased

    Restart your console and try it again. Or clear cache = press and hold Power button on your Xbox console for 10 seconds.
  4. GualmaineGray Win User

    I purchased the game and can't play it.

    The game, Call of Duty - Cold war , brought it from game stop , for the Xbox 1 console. I put the disk in it downloaded but still telling me to purchase game So I can play it ,checked today it's only letting me play Zombies and Multiplayer but no Campaign?
  5. XBF Ruben D Win User

    Can't play a game I purchased

    Hello ,

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread.
    We will be more than happy to answer any questions or provide solutions for any issues on your own thread.

    Thank you again for posting on Xbox Forums!
  6. TDKay Win User

    Can't play a game I purchased

    Yeah, I have tried everything. It's acting like I never bought it but I even have my order number and email confirming my purchase.
Thema:

Can't play a game I purchased

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