Can't play a game I bought

ZOM8IE S KILLZ · Jul 25, 2016

I have recieved an update earlier and now it has said on of my game I need to buy it again

:)

FreakRoach · Jul 25, 2016

Can't play game I bought

You should be able to play it. Can you go to Sign in to your Microsoft account and confirm that you see your game there in the list. If it's there try removing game from Xbox
and installing it again.

RCYPHER1972 · Jul 25, 2016

Can't play game I bought

I paid 69.99 for it on sale and with the game pass discount.

EggsBoxJuan · Jul 26, 2016

Hi, people here do care. Did you by any chance remove your xbox from the preview program recently ?

M3tal Daz3

Make sure you have purchased the game during the sale and you were not just playing it through xbox pass. If you are not sure contact xbox support to verify this for you: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

TalipedTrain

Your best bet to fix this issue is go to https://beta.support.xbox.com/

cx02

I ended up just buying the game again, but thank you for helping

XBF Steven R

Hey there cx02,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening and concerning a problem to deal with. If you had redeemed the game appropriately, then it would be on your order
history as well. If it's not on your account, then you would have to purchase it or play it off an account that does have the rights. I would suggest

removing and redownloading your profile just incase the console is not recognizing your license information correctly.

When you get the chance, give that a shot and let us know if that helped.

Tbanks!

cx02

In your case, it's because GTA V is no longer on Game Pass (removed May 7, 2020), you didn't actually buy the game. So, if you want to continue to play the game, you have to buy the actual game.

Can't play a game I bought