Can't play 360 games

Same Crash · Nov 24, 2015

Everytime I start a 360 game on my Xbox One. When I start to play it tells me I'm not signed in to any profile when I am.

:)

EdwardHaney · Nov 24, 2015

Changed username can't play 360 games

I recently I changed my Xbox user-name and now when I load a backwards compatible 360 game, I get a message saying, "Sorry, this profile can't connect to Xbox Live on this console. To fix it, download it again." I chatted with an
Xbox Ambassador and was told to

Go to Settings->System->Storage, click on "Clear local 360 storage. After that start any 360 game and it will re-download the new account. I did this but get the exact same result. Any tips?

voteDC · Nov 24, 2015

pc help

[quote user="JuicyRanger24"]how can i play 360 games on my pc?[/quote]You can't.

You can play LIVE enabled games on your PC but you can't pop in an Xbox 360 disc and play it.

xFR3AKonaL3ASHx · Nov 24, 2015

Hello Same Crash,

You can try these trouble shooting steps here

forums.xbox.com/.../2060648.aspx

Hope this helps!

XBF Zineb F

Hello there @Hellgirlxx, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

SwordofWhedon

What are you tying to play? Exactly what are you doing? Are these discs or digital?

Lofty Who

If someone is playing MP on Xbox One they can't play MP with people on Xbox 360.

And the Xbox One can't play Xbox 360 games.

EXPD Killswitch

Same here, it happen to me can't sign in to 360 on the xbox x to play 360 games, hope they get their s it together.

Got to xbox to play 360 games and 2 live memberships and can't even play, wasted of money

Ironwilled

Hi There,

You can't play Xbox One games on the 360, but you can play 360 games on the Xbox One console.

Can't play 360 games