Can't Place An Order

If it is an Xbox 360 backwards compatible title, there is currently a known service issue effecting purchasing.

Monitor the status page (as provided above).

Do you have any purchase restrictions? if you're in a family account you may need the person in charge of it to adjust the settings for you.

Try checking live services in your area to see if there's a known issue currently

CLICK ME TO CHECK LIVE STATUS

Hey there olizigzag

Thanks for reaching out to the Forums for advice on how to deal with a situation that is preventing you from making a purchase. I can definitely see how this can be pretty concerning especially if it's for some DLC or some in game add-ons that would really
help your gaming experience. Seeing as this is a problem with payment, I suggest contacting
customer support directly to have an agent look into your account directly for any kind of issues with your payment instruments.

When you get a chance, get in touch with them and let us know if that helped.

Thanks!

Hello Nejc Bavdaz,

We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your account. They are more equipped with all the tools and resources to get your problem diagnosed. You can try contacting Xbox support directly by following the steps below:

1. Visit to the following link: Contact us | Xbox Support
   
2. Select the " See Contact Options" or "Request a Call" button
   
3. Select the following drop-down menu options in the following order:
   What are you having trouble with? - XXXXXXXX
   What's the issue? -XXXXXXXXX
   
4. The third box will ask you to describe your issue then select the "Next" button.
   
5. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
6. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.



If you have other concerns, you can create a new post here.



We wish you a good day!



Kind regards





Xbox Forum Moderator

Microsoft Community