Cant pay past due

"Xbox one - we are trying to pay the past due for Xbox Live Gold Subscription and keep getting this message: Try that again Something happened at our end, and we can’t display all the data at the moment. Waiting a bit might help. Try again TraceId: s2B1c2rVikykMYhG.11.15.21
This has been happening for 4 months now so we are not able to play. I also have $30 in store credit that I cant access.

:)

 

Can't pay past-due balance.

So, I've been speaking with support today on two separate occasions. Oddly enough, I have a past-due subscription for Xbox Live on my account. I had no idea until I tried using a 3 month code today which got declined. I thought I canceled it but I guess
I didn't, so now I'm stuck with a 19.98 charge past-due, which I understand.

I do not have a debit card or credit card so I solely have to rely on using pre-paid cards. I've never had a problem buying an Xbox Live sub with one at all. Anyway, I went out and bought one for 25$, came home, entered it in to pay balance, and it says
I can't pay it with that card. It's registered and I actually just used it for a 1$ purchase online to see if it worked and everything was okay, and it did.

However, it keeps being declined here, even if I add it to my PayPal and try paying with that, it simply won't take it and I am unable to pay my past-due balance for this reason. I still have 24$ left on the card so I don't know what the issue is here.

First I thought it may be because it's a pre-paid visa, but I never had problems buying an Xbox Live sub with one before, or else I wouldn't be 19.98 past due. (Which I am still confused on how that happened considering the pre-paid visa I used then had
no money on it, but whatever, my fault for not canceling it)

Is there anything I can do here? Support has no idea, and I have no idea. Like I said, the card works as I just used it on Humble Bundle not too long ago. Can I buy Microsoft Balance and use that to pay the past due? I have no idea what else I can do here
and I'd really like to pay this off so I can continue and hopefully play the new Halo 5 update that comes out today. I hate to think I just blew 50 dollars for no reason.

I appreciate any help here. Thank you.

 

Can't pay past-due balance.

Sorry to hear it. Unfortunately we cannot help with billing issues here. You'll need to call phone support for more assistance with this. Although there's no guarantee that they can help it's worth a shot. Please click this link to get the number for
your region Customer Support