Can’t pass Home Screen on fifa 22

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

Hope this helps.

Jesse.

Hi HikingErimine651,

Thanks for reaching out to the forums! Do you by chance have any usb peripherals plugged into your console? If so please try unplugging them and restarting your console to launch the game past the intro screen.

It just seems to be Fifa 22 and Siege that won't work and load . The game screen shows up then it either cuts off the xbox totally or takes it back to the home screen

Hi!

The game just closes unexpectedly after I select the language and the lauch screen of fifa 22 is opened. It is happening on windows 10 and it only happens with this game, via the game pass I also downloaded sea of thieves and that game works perfectly. I only troubleshouted for compatability I also reinstalled FIfa 22 and restarted my computer multiple times

i just purchased through fifa 22 however now i can’t see it in my owned games however on fifa 22 it says i own it and i’m very confused and frustrated on what i should do. Should i refund it. On xbox btw