Can't open Xbox PC app

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Usually, when people are redirected to the family group support page it is because they have a child profile, profiles like that do not have access to the privacy settings, therefore it is necessary to join a group, to do this please follow the instructions below.

If your account is a child/teenager you will have to ask an adult to create a Microsoft account and invite you to a family group so that person can manage your privacy settings. To create a family group, please use the information provided in the article below.

https://support.microsoft.com/en-us/account-bil...

- Once an adult creates an account and adds you to their family group, they should follow the instructions below.

Visit the website: https://account.xbox.com/en-us/settings

The adult must have his account logged in at the moment, and then he will see your profile and his her, he must change the settings of his profile, in the case of the child.

If you are able to access this tab then you will be able to see your privacy settings, and then you can change them anyway you want, usually, the options that give problems are:

In the privacy tab check that the options, "You can communicate outside of Xbox Live with voice & text" and Others can communicate with voice, text, or invites" are set to allow.

Also, check the Xbox One/Windows 10 Online Safety tab, and see if the ''You can join multiplayer games'' option is set to allow.

- About the error you are getting when opening the Xbox app or trying to install it, please try the solutions provided in the article below.

https://www.thewindowsclub.com/microsoft-accoun...

*Thank you in advance for contacting the community, I hope this can help you.

The scan did not find any errors.

Hi The, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear it.

Have you tried to run a system scan?

Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

Type this command: sfc /scannow

Press Enter.

If any error is found, follow the prompts to fix it.

Then use the DISM command.

Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Let me know if it works!

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Try installing the app via the Microsoft Store app on your Windows, please.

Please, do a clean boot and test the app.

Press Windows Key + R > Type msconfig > Select Services > Check the box Hide all Microsoft Services > Select Deactivate All.