Cant open any game

Hello, Judith my name is Oskayra I am independent advisor and I will be happy to help you today.

The sudden crashes and restarts you're experiencing with your Xbox games and Netflix are definitely concerning and frustrating. Before jumping to repairs, let's explore some potential troubleshooting steps to fix the issue:

Basic troubleshooting:

Power cycle your Xbox: Hold the power button for 10 seconds until it shuts off completely. Then, wait for 30 seconds before turning it back on. This clears the system's cache and can resolve temporary glitches.

Update your Xbox and games: Ensure your Xbox console and all installed games are updated to the latest versions. Outdated software can cause compatibility issues and instability.

Check for corrupted game files: Go to My Games & Apps, select the problematic game, choose "Manage game," and then "Uninstall." After uninstalling, reinstall the game from scratch.

Clear the system cache: Go to Settings > System > Storage > Clear local cache. This can sometimes free up memory and resolve performance issues.

Advanced troubleshooting:

Hard reset your Xbox: This will factory reset your console to its default settings. Make sure to back up any important data before proceeding.

Check for overheating: If your Xbox feels hot to the touch, it might be overheating due to poor ventilation or dust buildup. Ensure proper ventilation and clean the console if necessary.

Test with a different power supply: Try using a different power cable and outlet to rule out any power supply issues.

I really hope your problem has been fixed with my help, if it works let me know and have a nice day. Oskayra

We are experiencing the same thing. It says to troubleshoot but then it says something went wrong and reload page. There is a code at the bottom of it that starts with a CV. I'm wondering if it has something to do with Xbox service itself.

Hi,

Thank you for all your suggestions. I have tried all of them one by one and nothing has resolved the issue. is there anything else I can do?

Thanks again

Judith

I agree. I cant open any games. I cant even report a problem

Hello, Apostolosyhk2. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please reinstall the gaming services and reset the Microsoft store and the Xbox app? Please perform these steps with the Microsoft store and the Xbox app closed and make sure there are no games being downloaded or installed on both apps.

- Go to start > Search for PowerShell > Right click > Run as administrator. Type the following command and press enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

- Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete the folders "GamingServices", "GamingServices.net" (if they're still there).

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Repair, then Reset.

- Go to Start > Settings > Apps > Apps & features > Xbox App > Advanced Options > Repair, then Reset.

- Press Windows + R. Type TEMP and press enter. Delete all the files inside this folder. Repeat this step by typing %TEMP% and Prefetch. Delete everything on both folders too.

- Press Windows + R. Type WSRESET and press enter.

- Restart your computer. Run Powershell as administrator and run the following commands (one at a time):

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

(this command can show you some errors, this is normal, just wait until it finishes)

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

- Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt. Also sign in on the Microsoft store with your Microsoft account.

- Restart your computer one more time. Open the Xbox App and sign in with the same account as the Microsoft store.

- Check your computer region/country and language and please make sure it is the same as your Microsoft account (https://account.microsoft.com/profile). Also check your time zone and date/time is correct.

See if this helps and please let me know.