Can't message

It got solved, thank you support team.

Hiya, tGalvin1!

Paul from Xbox Forums here to help with the situation, It looks like the send message feature isn't working at the moment for you. If the previous troubleshooting steps haven't fixed the issue one thing we can try to do is also removing and re-adding the
Xbox profile back to the console. Please let us know if this helped fix the issue.

Happy Gaming!

Paul Xbox Forums!

Everything seems to be set to allow messages, but we still cannot send them.

Hi there,

be sure to check the Privacy and Online safety settings at for example
http://account.xbox.com/settings

these can be set up to prevent messaging etc. If your account is a child account then the parental account needs to sign in to that link and change the settings for the child account.

Keep in mind that it is required to sign out of the profile after the settings have changed and sign back in again before any changes take affect.

Let us know the results

Hey Harvey!

I see you mention that you knew about a ban of some sort. Was it a console ban or an account ban? If you check your account at the
Xbox Live Enforcement site, do you see any Enforcement actions listed there?

Additionally, are you having issues messaging people using your console, the Xbox app, or Xbox.com?

The more information you can give us, the better.

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Xbox Forums Staff



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