Can't make purchases

Discus and support Can't make purchases in XBoX on Consoles to solve the problem; Everything works, tests are good, I sign in, but when I try to make a purchase, it says I'm not signed in. 381b0b4e-edb6-4ce6-bba9-f2660ab07b8f Discussion in 'XBoX on Consoles' started by CastHawk1758374, Dec 25, 2016.

  1. CastHawk1758374
    CastHawk1758374 Guest

    Can't make purchases


    Everything works, tests are good, I sign in, but when I try to make a purchase, it says I'm not signed in.

    :)
     
    CastHawk1758374, Dec 25, 2016
    #1
  2. Damien������✌
    Damien������✌ Guest
    Can't make purchases

    Hey, im having a problem making purchases online due to every time i try im introduced to either a looped loading screen, we can't sign you in right please try again later or it simply sends me back to the dash board. now im aware of the outstanding balance
    thing and knew ive obtained one but due to me not being able to pay for it here on console i just bought a 3 month gold subscription and continue that way. now i don't know that if by doing it this way whether or not if i messed something up or if i should
    discontinue services and focus on my balance. this has been occurring for a few days now and ive yet to see improvement.
     
    Damien������✌, Dec 25, 2016
    #2
  3. SLB4EVERPT
    SLB4EVERPT Guest
    Can't make purchases

    I think is because is a debit card. For all backward games you need a credit card not a debit card.
     
    SLB4EVERPT, Dec 25, 2016
    #3
  4. Saeleth Win User

    Can't make purchases

    Hi there,

    I would recommend reaching out to MS Billing Support. It is likely the wrong address on file for something, but they should be able to tell you for sure and more importantly how to correct the problem :)
  5. denis97g Win User

    Can't make purchases

    have you tried doing it from a pc? if that doesn't work you may want to contact xbox support.
  6. Francia J. Win User

    Can't make a purchase

    Hi Rajvignesh, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Kindly try a different payment method or you may need to reach out to your bank as it seems like there are restrictions on their end.
  7. Georges C. Win User

    Can't make purchases

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Nasser, you redeemed a UAE gift card, but which region are you located in, is your account and address in the US or UAE?
  8. SLB4EVERPT Win User

    Can't make purchases

    I think is because is a debit card. For all backward games you need a credit card not a debit card.
Thema:

Can't make purchases

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