Can't make purchases

Joejira · Oct 15, 2018

I'm trying to buy the Original Xbox game "Destroy All Humans" but none of my purchase options are working. I checked the bank since one goes through my debit card and they say I got enough to buy it but for some reason I just can't get the purchase through.

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Damien������✌ · Oct 15, 2018

Can't make purchases

Hey, im having a problem making purchases online due to every time i try im introduced to either a looped loading screen, we can't sign you in right please try again later or it simply sends me back to the dash board. now im aware of the outstanding balance
thing and knew ive obtained one but due to me not being able to pay for it here on console i just bought a 3 month gold subscription and continue that way. now i don't know that if by doing it this way whether or not if i messed something up or if i should
discontinue services and focus on my balance. this has been occurring for a few days now and ive yet to see improvement.

CastHawk1758374 · Oct 15, 2018

Can't make purchases

Everything works, tests are good, I sign in, but when I try to make a purchase, it says I'm not signed in.

denis97g · Oct 15, 2018

have you tried doing it from a pc? if that doesn't work you may want to contact xbox support.

SLB4EVERPT · Oct 15, 2018

I think is because is a debit card. For all backward games you need a credit card not a debit card.

Saeleth · Nov 3, 2018

Hi there,

I would recommend reaching out to MS Billing Support. It is likely the wrong address on file for something, but they should be able to tell you for sure and more importantly how to correct the problem

Saeleth

Hi there,

I would recommend reaching out to MS Billing Support. It is likely the wrong address on file for something, but they should be able to tell you for sure and more importantly how to correct the problem

denis97g

have you tried doing it from a pc? if that doesn't work you may want to contact xbox support.

Francia J.

Hi Rajvignesh, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly try a different payment method or you may need to reach out to your bank as it seems like there are restrictions on their end.

SmartLace1968

Hi there! This is Virginia O.

I understand that you are experiencing issues completing a purchase on your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Here are the troubleshooting steps to perform which will help in making your purchase successful:

Since completing the order on the console is not working, let's complete the purchase on PC this time.

Please set your PC region to the same region of your account in order for both regions to align and allow you to complete a purchase online.

Select Start > Settings > Time & Language > Language & Region.

Under Country or region, select your new region.

And then remove and then re-add the card back to your account in order for it to refresh.

Next is to double-check if the card has enough funds to complete the purchase.

It is also important to check payment method. Make sure that your payment method is correctly set up and matches your billing address.

If incase that after performing these steps the issue persist, kindly give it 24 hours before trying to complete your purchase again in order for all the failed attempts of purchase to refresh and should enable you to complete the next purchase on the account.

Thank you for your cooperation.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Nasser, you redeemed a UAE gift card, but which region are you located in, is your account and address in the US or UAE?

Can't make purchases