Can’t make custom gamer pic

I would wait for 24 hours. If the picture don't changed after that time i would try to delete the app and redownload it or try to change the picture through your browser or console.

Hi Doom616,

I'm sorry to hear that your custom gamer pic is not being uploaded using the Xbox mobile app. To be honest, I haven't seen a notification like that before just one along the lines that says "It'll take a moment to upload your picture while we check it."

Have you been able to set a custom gamer pic using the app before or is this your first time? I've had a similar issue once where the pic was not being uploaded after submitting and I wouldn't get any message. I re-installed the app, waited 24 hours and
the picture was uploaded so it seems the app was glitching and the upload got stuck somewhere and then eventually was displayed automatically.

If you haven't done so I recommend restarting your device and re-installing the app. Also, try a different picture and see if that makes a difference.

It could take up to 24 hours for the pic to be processed. Please give it a little more time.

I’m having the same issue at the moment, I logged onto my Xbox the other day and my custom gamer pic has been removed and all my friends have default gamer pics, my friends can still see my custom gamer pic but I can’t see anyones

Edit: I restarted my console and I can see my custom gamer pic but no one elses

You must be 18 or older to upload custom gamerpics. If you are of that age-range, then I believe you'll have to verify your birthdate with Xbox Support over the phone or chat.

See here to contact Xbox Support (choose phone or chat): https://support.xbox.com/contact-us