Can't login to Xbox One

Hello this is Virginia O.

I understand that you want to reset the password of your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/ResetPassword.aspx

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Xbox One error code: 87DD000F

I can't login to my profile on XboxOne

I can login on the PC, no problems there. My Networksettings on the One are fine and my NAT is open.

But I can't login on the One.

Same problem. Trying to login Xbox 360 game Ms Splosion Man for my sister on the Xbox One and can't get it to download.

Hi Thoemoust! My name is Ricardo an independent advisor ready to help you with this situation!

You can't have 2 Xbox accounts in one Email, each email has only one Xbox account and if after the login you see a different Xbox account than the one you wanna login means you are using the wrong email address