Can't login to Xbox account settings due to non-existent family

Hello Squid,

I will go ahead and lock this thread as it has been resolved. Please feel free to come back to the forums if you have any other issues, questions, or just want to create a discussion to talk to fellow gamers.





Thanks,

Brad

Hi Squid,

Thanks for coming to the forums. You will need to
add someone as a parent account and then change the settings. You can view the guide for

troubleshoot changing privacy settings for more information.

Thanks,

Brad

If you can't remember or no longer have access to the parental account used, then you will not be able to change the settings.

However, once you've reached the age of majority in your region (usually 18) then you should be able to promote the account without any issues.

support.xbox.com/.../online-safety

We have recovered the Microsoft account but we cant login to the Xbox live account from the Microsoft account since the hacking. If we try to login to Xbox live from the Minecraft window, it gives us an error code, and if we try to login through the Microsoft email account then it tells us this,

'Why can’t I change my privacy settings?

Note If you’re seeing this page, you were redirected here because you couldn’t change your privacy and online safety settings.

This is likely due to two reasons:

• You’re using a child account that’s a member of an Xbox family group
  
• You’re using an adult account that’s set as a member of an Xbox family group'
  

to answer your question simply, we cannot log in to the minecraft account.

still having issues. Set gold account 1 console 1 to non home, and non gold account 2 console 2 to home which was working last night, but this morning same issue again non gold account holder can't play online unless account 1 signs in and then throws
the other xbox out due to being sign in to 2 xbox's. cheers Darren