Can't login to the official minecraft website

Jayden Luo · Jul 24, 2023

Hi,

I can't seem to login minecraft official website using my microsoft account.

When I try login with my microsoft account, i'm getting an error with this error link: https://www.minecraft.net/en-us/login?error=InternalServerError&error_description=Some+exception+happenen#state=login

:)

Itsme7778

I had the same issue. Eventually I found out that on account.mircrosoft.com under "Devices" I had two devices representing the same PC. As I had upgraded my PC there was a device for the old PC and one for the new. Yet both were called the same. I deleted the old one & now I can login. No one else had found an answer to this issue (I searched a lot through the web). So I am posting it here

Jayden Luo

sorry for troubling but the same result occurs when i use a different device. Attempting to log in just makes me log in again

Rostom L

Thanks for trying. Could you please try the first link on a different device or internet browser if it does the same thing?

Jayden Luo

thank you, but it seems that the first link isn't working. When i sign in, it tells me to sign in again

Rostom L

Thank you for checking. If that's the case, it would be best if you directly contact the Microsoft/Xbox Support team so they can properly check or investigate your account.

Try to contact them through https://support.xbox.com/en-US/contact-us > Contact us > Subscription & billing > I don't recognize a charge > describe your issue > Next > See contact options > Chat online.

Best regards,

Can't login to the official minecraft website