Can’t login to reset password

Jesus Fernandez3 · Apr 16, 2023

Can’t login to my Xbox account don’t have access to the phone number used for the reset all I have is the email and the credit card used to purchase the many games I bought digitally I’ve tried everything to reset the account password I can’t get anyone from Microsoft to answer the phone or help I keep getting the same response the info I used doesn’t match but I have the receipt from all the games I punched this happened before to me they was able to reset it back in 21 but they told me this time use a phone number so I did and my phone number changed I switch to a different carrier so I don’t have access to that number anymore thanks Xbox. How can I get access to my account

:)

Ronnieee

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help in recivering your account. Unfortunately, there is no other way in recovering your account most especially when you do not have access to your security proofs and you have to submit account recovery for for that. If you cannot provide enough information, I suggest to keep submitting and use other information that the account might have until the system will be able to verify it.

Reilly t

I can’t even login online as I don’t know the password but can’t even reset it as don’t have the gmail account anymore so it’s a long day for me unless there’s any other options lol?

Ricardo Lechuga

Like i mentioned, even support can't do more than you, as they only will fill the recovery form also

You can keep doing it twice a day until you remember enough information, the only information requested that will be from the account creation it's the personal information, all other information it's the most recent one you remember

J-Dub96

I’ve done this multiple times tried different answers etc. It still rejects me everytime, I’ve been trying to get into my account for the last two weeks and have tried everything possible. Is there anyway support over the phone can help? I can’t seem to get into a chat.

Ricardo Lechuga

Hi J-Dub96! My name is Ricardo an independent advisor ready to help you with this situation!

Account recovery wasn't granted

I understand your frustration if you discover you can't recover your account. The account recovery process is designed to protect your account and its contents.

This means Microsoft support agents and advocates can't do more than you can do for yourself with the account recovery form. They don't have the ability to send you password reset links or provide you other ways to access or change account details.

What you can do...

Fill out the account recovery form again We recommend that you try filling out the account recovery form again. You can do this up to two times per day. Do this if you find more information or remember something else about your account that will help.

Follow this suggestions to do it successfully

https://support.microsoft.com/en-us/account-bil...

Can’t login to reset password