Can't login to pc apps!

Deavy Karreman · Mar 6, 2025

I was trying to login to my Minecraft launcher but I couldn't. I tried all different apps, even Microsoft store, but cant login. If I try to login on a browser it works but I can't on any app on my pc. I can login to bedrock edition on my phone no problem but not on any app on my pc.

I can send a code to my email but after trying my password it says password incorrect and the email changes for the code. It says my email is: 'cu*****@yaloramail.su' but I have not seen that email ever in my life. I use Gmail.

If anyone knows what to do, please say.

:)

Onyx Is Here

Hello Deavy, sorry to hear you're having trouble.

I'm afraid that it sounds like you may have lost access to your email. At this point this is not something that we could help with here on the forums. However, please read through this link https://answers.microsoft.com/en-us/outlook_com... with information on steps you can take to try and recover the account.

kRevali

Just log in again, you can't remove the login screen from the Xbox app, sometimes you log out automatically form the xbox app for Windows PC, just login again.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Daniel

Please try the next solutions, and let me know how it goes:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper

Xbox Live Auth Manager

Xbox Live Game Save

Xbox Live Networking Service

Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.

Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)

If the service isn’t started, click Start to start the services

Restart your PC and give it a new try

----------

Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:

1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.

If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.

Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Rodrigo Oliver

Hi Charles, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, make sure your Windows is updated:

https://support.microsoft.com/windo...eshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd

Afterwards, please, download the Gaming Services Repair tool:

https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved.

For more information: https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool

Moving on from there, reset your network settings:

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

Let me know if it works!

MattyB365

It looks like I can't sign in on windows apps at all. I can't even login from settings. I think it's an issue with my computer though, as it works perfectly fine on my old PC.

Can't login to pc apps!