Can’t login to my Xbox account

Orinoco4176 · Feb 2, 2020

Ok, so everytime I try to login to my xbox account a screen pops up saying “There is a problem with your Microsoft account. To fix this, sign in to account.live.com from a browser.” and this ‘problem’ is one that I cannot
find, if anyone can help me with this please tell me.

:)

Dewight Beckem

How do I request account takeover? I can’t login to my original Microsoft and on xbox support you have to login for them to help you.

DanielleBlackburn

I just tried that and it didn’t work. Now it won’t let me login to my account on the 360. It says it can’t connect to Xbox live.

XBF Leo G

Hello jamesdeguito,

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will
be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming
jamesdeguito!

XBF Diego M

Hi Orinoco4176

It is not quite clear where exactly you are trying to login with your Microsoft account that leads to this error. The category you posted in is Xbox on mobile devices. Are you having trouble logging into the Xbox app for mobile? If so, is it an iOS or Android
device? Have you tried signing in to https://account.microsoft.com/?

Please give us more information on this login issue and if you have issues logging in anywhere else.

Bandido1508

Can you sign into an account from your PC, if not you may have account issues. If you can sign in from a PC make sure the account email on the console is the exact same thing.

Can’t login to my Xbox account