Can't login to my account on my xbox, how to proceed?

Hi Anish! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox One X console.

Based on your description, there could be an issue within the console itself. Are you able to sign in to your Microsoft account on account.microsoft.com web browser with no problem?

Have you also tried adding a different Microsoft account to check if it works?

Since the factory reset didn't work, kindly try to perform an Offline System Update according to the official Xbox website: https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update">https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update

"To use the Offline System Update, you'll need:

A Windows-based PC with an Internet connection and a USB port.
A USB flash drive with a minimum 6 GB of space formatted as NTFS."

If you have the requirements above, please check the detailed instructions on how to perform Offline System Update through this link:

https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello there,

I’m facing the same issue, and I followed the steps mentioned, even was able to create another account, but can’t proceed with the login of

my actual account. How to proceed? I don’t want to lose all my purchased games.

In my case, I was able to login into the xbox app, but the console isn’t listed there anymore, and I’m also unable to finish the setup via app as well...

But how do I login to my account on the xbox if I can't download the profile to it?

If i go to account.live.com. Theres no apparent issue so i dont know how to proceed with fixing this in the web. This message appears from the xbox after i enter my passkey so im unable to login under my son’s account.

Yes i can login to that account with ny xbox app on my mobile or the Microsoft/xbox website but can't login to my Microsoft and xbox app on my windows.