can't login to microsoft account

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

As you don't know the password, and don't have access to the alternative email and phone number that you registered in your account to confirm your identity, you will have to fill out the account recovery form (ACSR).

Access the link below, fill in as much information as possible and wait for a position. The validation process takes 24 to 72 hours.

https://aka.ms/acsr

Hoping that everything works out for the best.

I hope I helped you. Hugs!

I'm sorry that I still can't access your account.

This blocked is for security, as it has tried several times. Wait 24 hours and try again.

It's very important to keep the security information on your account up to date. Since you do not have access to the old information, you have no alternative but to use the ACSR form.

they say its insufficient info and the blocked it

Yes i can login to that account with ny xbox app on my mobile or the Microsoft/xbox website but can't login to my Microsoft and xbox app on my windows.

Hi there Jason,

Unfortunately, if you can't login to the Microsoft Account, you won't be able to add a different email to use to login with.

Your best bet would be to make your own account.