Can't login to account while connect to internet but can connect to xbox live via network ...

Shiimmy-F2F88CD6-B862-4AE4-80D9-81ABAFDFD478 · Aug 30, 2016

Hi there!

So, after some time of not playing my xbox 360, I decided to switch it on one day. Of course, as expected it wanted to do a system update, so I did the update. After doing the update, I went to login to my account on the xbox but as I was connected to the
internet, the xbox tried logging into xbox live, which was fine, up until the point where i was left looking at the screen with the spinning circle. This screen didn't go away even though in the background, it seemed as if i had logged in fine. When i clicked
the b button to exit, nothing happened and when i clicked the xbox button, the screen just froze. I had to restart the console then.

Since then, I have deleted the account from the console and re-downloaded it again to no avail. The problem still persists. I ran a network test to see what would come up and the console connected to the Xbox live service without any problems, in fact, it's
even downloaded a second system update since then too. So the problem doesn't seem to be with the internet connection itself but I still can't figure it out, please help!!

:)

MattBrigade · Aug 30, 2016

Can Connect to Network, but not Internet

So I'm in my college dorm and I can connect to the internet via hard wire. (Ethernet) When I test my connection I can get into the network, but I can't connect to the internet. Help!

Boozehound · Aug 30, 2016

Can't connect to Live

Booted up the Xbox and it won't connect to Live. Tried two accounts, rebooting router and all network tests. The network tests are saying everything is fine and I can't find something that says "Connect to Live" anywhere. Any help? Frustrating as hell!

Shiimmy-F2F88CD6-B862-4AE4-80D9-81ABAFDFD478 · Aug 30, 2016

Here is the data from the network test i just performed. Also, I am located in VIC, Aus.

W: 0000-000B

X: 0000-F001

Y: 0000-0000

Z: 0000-0000

ID: FFFF-FFFF

L: 0015-10F1

Q: 8007-0435

T: Wired

A: 10.1.1.115/255.255.255.0

G: 10.1.1.1

D: 10.1.1.1/0.0.0.0

Shiimmy-F2F88CD6-B86

Here is the data from the network test i just performed. Also, I am located in VIC, Aus.

W: 0000-000B

X: 0000-F001

Y: 0000-0000

Z: 0000-0000

ID: FFFF-FFFF

L: 0015-10F1

Q: 8007-0435

T: Wired

A: 10.1.1.115/255.255.255.0

G: 10.1.1.1

D: 10.1.1.1/0.0.0.0

Gravatrax

I mean't I can't connect. I can connect to the network and the internet but not xbox live.

Kyokusen

So it seems that the network your connecting to is requiring the login information to be entered via a webpage.

The xbox internet explorer can't load unless your connected to xbox live and as such, you won't be able to enter the information.

There are 2 ways you can get around this type of verification.

You can either set up an internet connection sharing using a laptop, or you can enter in an alternate mac address from a device that has already logged in and accepted the terms of use.

If you decide to use an alternate mac address on you console, you'll have to make sure that the device you got the mac address from is no longer connected to the network since two devices can't use the same mac address.

LegoNinja187

You shouldn't loose your progress if you've been playing while the console has been connected to Xbox Live (the internet, the console should automatically connect to the Xbox Live servers while it's connected to the internet).

I can't tell you why the game deleted itself unfortunately.

You should be able to simply reinstall the game via the ready to install section.

Mortal Exo

UNABLE TO ACCESS XBOX LIVE.

Suddenly tonight I can't run anything requiring xbox live. I'm prompted to check my connection. When I check my connection via the connection test in network settings everything is fine. The console connects to my router, to the internet and to xbox live
just fine. What gives?

Can't login to account while connect to internet but can connect to xbox live via network ...