Cant login minecraft with microsoft account

Hi Dmitry Ryndin,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link:Create a new question or start a discussion (microsoft.com)









Sincerely

Khou Sun

Microsoft Community Moderator

Hi Dmitry Ryndin,

Thanks for these additional and detailed information about your concern.

Right now, we would like to share your concern with our internal team. To check for other possible options that you can try.

We will update you once, we get a response from them.

Your patience on this matter is much appreciated.

Sincerely

Khou Sun

Microsoft Community Moderator

Hello. Thank you for answering

• When was the last time you are able to login successfully without this error message?

- I bought the game on 6th December and had this error since first login

• Have you tried logging with a different account, and checked if it has the same behavior?

- No. I had an old account since 2012 but I cant remember account details so I decided to buy new one

• What other troubleshooting steps have you tried so far? Aside from the one's you have already mentioned?

- I downloaded FeedTheBeast launcher and everything worked well (FTB requires microsoft login to play their launcher). Original minecraft still not working for me

Hello Dmitry Ryndin,



Thank you for posting in Microsoft Community.

We are very sorry for the late reply,

Based on the description you posted, it seems that you have an issue with Xbox wherein your Xbox app gave you an error message that it is not supported on your region when you try to sign in using your Microsoft Account.

Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:

• When was the last time you are able to login successfully without this error message?

• Have you tried logging with a different account, and checked if it has the same behavior?

• What other troubleshooting steps have you tried so far? Aside from the one's you have already mentioned?



In the meantime, we would like you to try and check the supported regions through this link: Xbox Supported Countries & Regions | Xbox

On the other hand, if you are looking to get a refund on the game you have purchased. You can try the steps provided from this link: Cancel an order or pre-order from Microsoft Store - Microsoft Support



Hope this helps,



Sincerely

Khou Sun

Microsoft Community Moderator

any chance to get a refund if no one can even answer on this? why do i need to buy a game that i cant even launch