Can't log into Xbox Live

I only have one account and have never logged on to another Xbox before.

Yes have restarted router/modem several times, along with the Xbox one. Has not solved the problem. I've signed my account out and back in and that hasn't worked. I changed my router to bridge mode and that didn't work. I've had my internet provider open
all the ports on their end and nothing has helped

Hello Jhills!

Thank you for posting on Xbox Forums! I understand that this situation can be frustrating but let me see what we can do to help you today with the issue! Just to clarify, have you tried to restart both your router and your modem yet? If not, I would
recommend doing so as a troubleshooting step. If that doesn't work we have other steps you can check out through our

Network Connection Help on the Xbox website.

If you need further assistance after checking out the link, please, feel free to reply back letting us know and we'll be more than happy to assist you. Again, thank you for posting on Xbox Forums!

Are you using the Java Edition?

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

Make sure you are not logging in with your Mojang account.

Migrated accounts will only be able to log in with your Microsoft account.

If you forgot which email you used to create your Microsoft account for migration you will need to speak with Microsoft support to recover the email address used to sign-up.

You may not have completed your migration, please go to your Mojang account profile page and start the migration again.

https://www.minecraft.net/en-us/profile