cant log into xbox account

derek oconnell · Feb 6, 2025 at 8:35 AM

i have been trying to log into my account and i cant remember my password to save my life.. not only that, my "backup" email was deactivated due to inactivity, my phone number changed and the one associated no longer exists, and due to inactivity on my xbox i cant remember enough to get approved for the questions theyre asking to prove who i am. my MAIN email, is what i use for my account but i cant get a verification through that one? why? what do i do?? this is so confusing and i just want my account back.

:)

SmartLace1968

Hello this is Virginia O.

I understand that you want to reset the password of your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the password reset link:

https://account.live.com/ResetPassword.aspx

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

ErrettBrady

How does microsoft expect customers to stay with their product? Cannot sign onto xbox live and they have no idea there is a problem. No problems with Sonys operating system right now.

KSI xDeadpoolx

Microsoft knows there is a problem and is working on it. Dont know how long it will take though.

RyanArndt

Plz help cant log into my account on my Xbox it says we couldn't sign you in try again in a few minutes, or check or account by signing into account.live.com. sign in: 0x800488FC

rgnxPinedo

Yeah, this is a problem that I have been dealing with. I don't know what's wrong with Microsoft.

cant log into xbox account