Can't Log Into Right Account

ToniGoodman · Apr 4, 2022

My Windows account (that my Windows key is tied to) is different from my Xbox account. When I sign out of the Xbox app and try to sign back in, it auto signs me into the wrong account that has no games, nothing. When I uninstall and reinstall and select the "Not you? Sign into a different account" it literally just signs me into my Microsoft account. I can't access any of my games or anything from this account. I don't understand why this is happening. I've signed into the right account in store. But why doesn't it just give me the option to manually sign in?

:)

ToniGoodman

Thank you! I did not know the companion app was a thing and once I did that it worked.

Thank you for the help!

Ricardo Lechuga

Hi ToniGoodman! My name is Ricardo an independent advisor ready to help you with this situation!

Instead of trying to log from the Xbox app please use the console companion app to log in, you should be able to log with any account you need to, and once you log there all the Xbox services will be logged with the same account you used

KinomotoItsuki

I mean, if I buy a game, such as "Sea of Things", I can log in and play with any Xbox account, right?but I can't log in with several Xbox accounts at the same time.

THANOS OPRESSOR

I don't get it right, you can't access the games on the game pass list? After purchasing the service have you tried to log out and log back in to your account or clear the cache? Try, maybe right, good luck!

Boca Raton1

I have no clue why my account is banned, I haven't used it for a while. yes I'm logged into the right account. Also now its saying "Sorry, we can't get notifications right now. Try again later."

Can't Log Into Right Account