Cant Log into or add a new account to my xbox.

Hi Malachi Fuller



Thanks for reporting this issue in Microsoft Answers.



I understand that you are having trouble adding accounts on your Xbox console, and I understand your confusion.

Based on your description, it seems you have already tried all possible actions on your Xbox console. To restore your Xbox console to normal operation as soon as possible, I recommend submitting a service request for professional assistance.

Getting your Xbox device serviced | Xbox Support



We look forward to hearing back from you.



Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist

thanks for trying.. I am able to add a new email account without issues, the problem is when making it my primary account i cant log into xbox pc (beta) with it. Once i change the primary account back, it works again.

You may need to reset your console and try logging in again.

Hello llOMGitzAntonll,

Thank you for keeping us updated. The
soft factory reset that XBF Eladio M suggested does not affect the progress of your games. The saved data for your games is uploaded to the

Xbox cloud while your console is connected to Xbox Live. Your console will download the saved data from the cloud the next time you log in to your account and play your game. We hope this information helps!

Hey Anton

Thank you for taking the time to post this on the Xbox Forums. We understand that you are unable to add your account onto you console due to it "already being on this console".

In this instance, your best bet would be performing a soft
factory reset on your console. This will remove any accounts on your console and Home Xbox associations, so this will allow you to re-add your account without any problems.

I recommend that you use the Reset and keep my games & apps option as this will reduce the amount of time it takes to get back to gaming.

Give this a try and let us know if this works for you!