Can’t log Into old microsoft account I used for minecraft, help

Hello, thanks for entering in contact here on our community
My name is João, I'm a Xbox gamer just like you and I will be glad to help you in your matter today!

I'm sorry you are having problems to log in with your account.
Please when was the last time you played Minecraft?

I have the same issue, did you have to create a new Xbox account? When I logged in, it made me a new Xbox account, which doesn’t own minecraft. I can’t get back into my old account that owns the game.

If you previously migrated your Mojang account to a Microsoft account and were able to play Minecraft, but now cannot access the game after logging in with your Microsoft account, there may be a few things you can try to resolve the issue.

Check if you are using the correct Microsoft account: Double-check that you are logging in with the same Microsoft account that you used to migrate your Mojang account. If you have multiple Microsoft accounts, try logging in with each of them to see if one of them has access to your Minecraft game.

Contact Minecraft Support: If you are still unable to access your game, contact Minecraft Support for assistance. They may be able to help you locate your game or provide further guidance on how to resolve the issue.

Check your purchase history: If you previously purchased Minecraft on your old Xbox account, you may be able to find a record of the purchase in your Microsoft account purchase history. Log in to your Microsoft account and go to the "Payment & billing" section to view your purchase history. If you see a record of your Minecraft purchase, you may be able to use it to restore your game.

Transfer your old Xbox account: If you are unable to locate your Minecraft game using the above methods, you may be able to transfer your old Xbox account to your new Microsoft account. Contact Xbox Support for assistance with this process.

Keep in mind that if you purchased Minecraft before migrating your Mojang account to Microsoft, you should still have access to the game on the old account that you used to purchase it. If you are unable to access this account, try resetting your password or contacting Mojang Support for assistance.

Hi Daniel

Yes I filled out that form and received an email back saying the information was not enough to recovery the account. The problem is Microsoft does not recognize Minecraft accounts and Minecraft can’t help with accounts because of the migration. I asked Microsoft if they can get us a Minecraft credit so he can download Minecraft again and create a new account but no response.

Sorry to hear it. Unfortunately no one here would be able to help with logging in to your java version of the game. You'd need to continue getting in touch with Mojang for more help.

In the meantime though please make sure your son is logged into the Windows Store, PC and Xbox Console Companion with the correct account. It's always best to have everything set the same

Mojang say that it is a Microsoft problem and they can’t help. He is trying to log in but the sign in screen won’t move past the incorrect Microsoft outlook email address, tried logging in as a different user but it just brings up the sign in screen with the wrong email again. His x-box account and Microsoft account are all the same and are fine, but just can’t sign in to minecraft. Will try deleting and reinstalling tomorrow. No idea what the boys have managed to do and he can’t remember.